sdl trados 2017 message failed to add window command bar extension windows 10; reset by adding "_old" in Roaming, Local, Project, Documents as described before, doesn't work. Trados initiates, restarts, loads files as if reinstalling, but fails
Monica Lemons We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854501 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
It is Thursday and I didn't receive any support email.
Is it possible to have been sent to m_********@yahoo.com ? This was the email I had when I bought Trados, but I don't have this email anymore, I closed it.
I added my gmail account but I cannot deactivate the yahoo email, it is blocked as "admin".
And I cannot add my gmail as "support user".
Can you please ask to send the support email to my gmail?
Thank you,
Monica Rightenour
I have removed the images as they contain sensitive data (personal emails) - for security reasons
Thank you,
Oana
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Most likely the technical team replied to you using the yahoo address. I have asked them to come back to you using the gmail address. You cannot add yourself as a support user, as you do not have a support contract. For a support contract you would need Trados 2022. My colleagues will get back to you.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
This was the email I had when I bought Trados, but I don't have this email anymore, I closed it.
This is the email you are using to log into this community and this is the email we use. If you have closed it I suggest you change your email here as well because we will always use the one that you use to log into the community with when we need to submit a support ticket on your behalf. The system is automated and that's the one it will take.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Oana!
Thank you Elisa!
Hi Paul,
I tried to change the yahoo email, but it's blocked; it gives me no option to replace it. I was able just to add my gmail address.
Thank you for contacting me using the gmail address,
Best regards,
Monica
Paul, I am extremely satisfied with your swift and expert help.!
Best regards,
Monica Rightenour
Via a remote session we managed to solve the issue by changing the config file of Studio with the help of this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000016994. We then started Studio as Admin but we still could not activate it online. We activated Studio 2017 offline and it is working fine now.
Via a remote session we managed to solve the issue by changing the config file of Studio with the help of this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000016994. We then started Studio as Admin but we still could not activate it online. We activated Studio 2017 offline and it is working fine now.
Translate
