"Impossibile avviare il servizio 'Sdl.Desktop.Platform.CommandBars.IActionService'." error message when opening Trados Studio after installing Trados Compatibility and Migration Power Pack 2022

After installing the Trados Compatibility and Migration Power Pack 2022 on my Trados Studio Professional 2022 SR2 I get this error:

<SDLErrorDetails time="10/06/2024 11:07:11">
<ErrorMessage>Impossibile avviare il servizio 'Sdl.Desktop.Platform.CommandBars.IActionService'.</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=17.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ in Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()
in Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]()
in Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService()
in Sdl.Platform.UI.StudioWindowForm.set_StudioWindow(IStudioWindow value)
in Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
in Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
in Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
in Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
<InnerException>
<Type>System.Resources.MissingManifestResourceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2146233038</HResult>
<StackTrace><![CDATA[ in System.Resources.FileBasedResourceGroveler.GrovelForResourceSet(CultureInfo culture, Dictionary`2 localResourceSets, Boolean tryParents, Boolean createIfNotExists, StackCrawlMark& stackMark)
in System.Resources.ResourceManager.InternalGetResourceSet(CultureInfo requestedCulture, Boolean createIfNotExists, Boolean tryParents, StackCrawlMark& stackMark)
in System.Resources.ResourceManager.InternalGetResourceSet(CultureInfo culture, Boolean createIfNotExists, Boolean tryParents)
in System.Resources.ResourceManager.GetObject(String name, CultureInfo culture, Boolean wrapUnmanagedMemStream)
in System.Resources.ResourceManager.GetObject(String name)
in Sdl.Core.PluginFramework.FileBasedPluginDescriptor.GetPluginResource(String name)
in Sdl.Core.PluginFramework.Implementation.PluginResourceManager.GetPluginResource[T](String resourceName)
in Sdl.Core.PluginFramework.Implementation.Plugin.GetPluginResource[T](String resourceName)
in Sdl.Core.PluginFramework.Implementation.PluginDeserializer.InitializeLocalizableProperties(IExtension extension, Object attribute)
in Sdl.Core.PluginFramework.Implementation.PluginDeserializer.DeserializeAttribute(IExtension extension, XElement attributeElement, IObjectResolver objectResolver)
in Sdl.Core.PluginFramework.Implementation.Extension.get_AuxiliaryExtensionAttributes()
in Sdl.Core.PluginFramework.Implementation.Extension.GetAuxiliaryExtensionAttributes[T]()
in Sdl.Desktop.Platform.Implementation.CommandBars.DefaultShortCutsCache.GetShortcutsForExtension[T](Dictionary`2 cache)
in Sdl.Desktop.Platform.Implementation.CommandBars.DefaultShortCutsCache.LoadCache()
in Sdl.Desktop.Platform.Implementation.CommandBars.DefaultShortCutsCache.get_DefaultShortCuts()
in Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.GetShortcuts(IActionInfo actionInfo)
in Sdl.Desktop.Platform.Implementation.CommandBars.ActionInfo.get_Shortcuts()
in Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.AddShortcutMappings(IActionInfo actionInfo)
in Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ReloadShortcutSettings()
in Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart()
in Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context)
in Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio17</ProductVersion>
<EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1040</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>PC-ALESSIA-10\User</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>PC-ALESSIA-10</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16567460 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

I tried the resolutions described in Gateway article below:
https://gateway.sdl.com/apex/communityknowledge?articleName=000003136&_gl=1*1p227t*_gcl_au*MTM5MDQxNTg0Mi4xNzE0NjYwMjM1*_ga*NjExNzYyMjIyLjE3MDY3NzQ1Njg.*_ga_J0Z9C6G83T*MTcxODAxMDAxMi40MS4xLjE3MTgwMTA0NjkuMC4wLjA.

Unfortunately, nothing seems to work. The last option suggested in the article is as follows:

"If the issue still persists afterwards, please go to the 
Control Panel of your computer and check if you have any standalone apps installed, like SDLXLIFF SplitMerge or the Trados Compatibility and Migration Power Pack. If yes, please uninstall these as well, one by one, until the error no longer occurs."

However, when I try to uninstall the Compatibility and Migration Power Pack, I get this error:

Error message from Trados Compatibility and Migration Power Pack 2022 setup: 'Setup did not complete. The error is: Setup has detected a different version of this product already installed. If you still wish to remove or repair that version, you must use that version's installer.' with an OK button.

And it does not let me proceed.

Can anyone help me?



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[edited by: RWS Community AI at 9:17 AM (GMT 1) on 10 Jun 2024]
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