A file is opened for translation. When I open an UnknownSegments file from the Export folder and then close it, Trados Studio 2022 (latest version) crashes and the following error message appears:
As I guess, this is our old friend "Object reference is not set to..." message.
Any idea?
Hello,
I understand that you're experiencing issues with Trados Studio 2022 crashing after closing an UnknownSegments file. This could be due to a variety of reasons, but based on the error message you're seeing, it seems like there might be an issue with the Multilingual Excel File Type.
Here's what you can do to resolve this issue:
Step 1: Uninstall the current version of the Multilingual Excel File Type. You can do this by going to the "Add-Ins" section in Trados Studio and selecting "Manage Add-Ins". From there, find the Multilingual Excel File Type and click "Uninstall".
Step 2: Install the latest version of the Multilingual Excel File Type from the RWS AppStore. To do this, go to the RWS AppStore, search for the Multilingual Excel File Type, and click "Install".
Step 3: Restart Trados Studio 2022. This will ensure that the changes take effect.
If you need instructions on setting up the private RWS AppStore, you can find them on the RWS Community page. Just search for "private RWS AppStore setup".
I hope this helps! If you continue to experience issues, please let us know.
Best regards,
RWS Community AI
I have no Multilingual Excel File Type isntalled.
Please try the reset (Workaround 2) https://gateway.sdl.com/apex/communityknowledge?articleName=000001414
and also https://gateway.sdl.com/CommunityKnowledge?articleName=000001417
Kind regards,
Elisa Maxim | RWS Group
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