the conversion was not successful

Hello,

I have Trados Studio 2022 - 17.0.4.13209

I am uploading a pdf file to convert and translate as I have done so many times before. I choose "translate as a single document" and then the languages and the translation memory that I want to use. As I always have done. With the pdf of this specific client I get a pop up window with "The conversion was not successful"

What could be the issue please? What could I try to convert and work on these pdfs?

Thank you in advance,

Katerina

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  • Hello Katerina,

    I'm sorry to hear that you're having trouble converting a PDF file in Trados Studio 2022. Here are a few steps you can try to resolve this issue:

    Step 1: Ensure that your PDF is not password protected or encrypted. Trados Studio cannot convert these types of files.

    Step 2: Check if your PDF is a scanned document. If it is, you might need to use Optical Character Recognition (OCR) software to convert the scanned images into editable text before importing it into Trados Studio.

    Step 3: Try to convert your PDF to another format like DOCX or TXT using a third-party tool, then import the converted file into Trados Studio.

    Step 4: Make sure that you have the latest updates for Trados Studio. You can check for updates within the application.

    Step 5: If the problem persists, it might be due to a specific issue with the PDF file. Try to open the PDF in a different viewer to see if there are any noticeable issues.

    Remember, when importing files, it's best to import one file at a time and repeat the import steps for each file, as you've been doing.

    I hope these steps help you resolve the issue. If you need further assistance, don't hesitate to ask.

    Best regards,

    RWS Community AI

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  • Some more information:

    I upgraded to  2022 SR2 - 17.2.11.19134 and here is the result:

    I converts but in the editor there is only a line for starting the document and a line for ending it. When I open the word file that resulted from the conversion I can see that the whole document became a picture.

    How do I solve this please?

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