Issues with packages with upgraded Studio 2024

Question

issues with opening packages from my client on my just now upgraded version of trados 2021 to trados 2024. the files and words are not identifiable in trados. Multiterm base sent by the client does open, but I cannot open anything else.

Paul · Accepted Answer

Teresa L Galeano 
 I think you may be misunderstanding how to work with these files. Looking at the download folder you seem to be been provided with these: 
 2023-0120892 - Login.gov - Spanish - TB O... 2024-0125469 - VA.GOV - Reference files VA.gov - SPA.sdlppx VA.gov_Veterans Affairs - SPA.sdltm 
 Of these you have a Termbase that you should add to your project as a termbase and not a translatable file: 
 2023-0120892 - Login.gov - Spanish - TB O... 
 You have some reference files that have been provided as additional information to help you with the translation... not for translation: 
 2024-0125469 - VA.GOV - Reference files 
 You have a Studio package that you should open as a package and not add it as a translatable file: 
 VA.gov - SPA.sdlppx 
 You have a translation memory that you should add to your project and this is also not a translatable file: 
 VA.gov_Veterans Affairs - SPA.sdltm 
 So the order for you woujld be this I think: 
 
 open the sdlppx file in Studio using this menu item and a project will be created for you from it: 
 Add the SDLTM to the project that was created through your project settings. Make sure you have the project created from the package open to ensure you add the TM to the correct project: 
 Add the SDLTB to your project as a termbase... again via the project settings. 
 The reference files are just for you to look through... not intended to be added to the project at all. 
 
 I think that's what you are expected to do.

RWS Community AI · Answer

Hello, 
 I'm sorry to hear that you're having trouble with opening packages in Trados Studio 2024. Here are some steps you can try to resolve the issue: 
 Step 1: Ensure that your Trados Studio 2024 is up-to-date. You can check for updates within the application. 
 Step 2: Try to open the package directly from Trados Studio 2024. Go to File > Open > Open Package, and then select the package file. 
 Step 3: If the problem persists, you may need to ask your client to resend the package. There might be an issue with the package itself. 
 Step 4: If the issue still persists, you might want to consider reinstalling Trados Studio 2024. Sometimes, a fresh installation can resolve unexpected issues. 
 Remember, the workaround mentioned in the context is for earlier versions of Trados Studio and may not apply to your situation since you're using Trados Studio 2024. 
 I hope these steps help you resolve your issue. If you continue to experience problems, please provide more details about the issue, such as any error messages you're receiving. 
 Best regards, 
 RWS Community AI

Paul · Answer

Teresa L Galeano 
 Can you be more specific? Maybe a screenshot showing the files view would be helpful? 
 You also mention "issues with opening packages"... what does this mean? Is it because the files are not recognised at all and the files won't open? How are you trying to open them?

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Issues with packages with upgraded Studio 2024

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