Virus notification & RWS AppStore empty

Question

Dear all, 
 I have installed Trados Studio 2024 last week and now my anti virus software says the clientupdate.exe contains a virus. Is it safe to remove it from quarantine? 
 Besides I don't see any results when searching in the AppStore. Will this be linked to the first problem or is there another reason? 
 
 Thanks for any help! 
 Kind regards, Marina

Tina Heise · Answer

Thanks for your support! It did help get over the first shock :-)

David Watson · Answer

UpdateClient.exe is part of the automatic updating system and this version has been in use since 2022 so it is safe. could I ask what antivirus you are using so we can contact them to warn about the false positive. 
 Thanks

Daniel Hug · Answer

Tina Heise 
 I am not from the Trados Support team, just a user like you, but I had the same issue with BitDefender. I checked the file in joesandbox.com, which said it's clean ( here ), and also RWS assured me it is fine. So, I had our IT department whitelist it (and I am pretty sure they checked, too, before they did that). Hopefully BitDefender will whitelist it in their product, so we don't all have to do this individually. So I personally believe 100% it is safe to whitelist, FWIW. 
 Daniel

Paul · Answer

Tina Heise 
 I have also seen the issue in Windows Defender running on W11 24H2, but no problems on W11 23H2. We're working on trying to ensure all the major AV manufacturers handle this correctly. The file is ok.

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Virus notification & RWS AppStore empty

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