Hi Trados Support, 

similar thing happened with me, I got this message from my Bitdefender Plus Antivirus Programme:

The file C:\ProgramData\Package Cache\Trados\TradosStudio2024\CustomPayload.exe is infected with Gen:Variant.Ursu.6039 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean.

I ran the Full System Scan and it detected 3 infected files which Bitdefender disinfected. Since then I have 700 password protecetde files an uncounted number of files in quaranteen. In the meantime I have learned that there is no real threat linked to that, but it scared the crap out of me ....

Same thing for my App Store: I do not see any results when searching!

 Tina Heise 

I am not from the Trados Support team, just a user like you, but I had the same issue with BitDefender. I checked the file in joesandbox.com, which said it's clean (here), and also RWS assured me it is fine. So, I had our IT department whitelist it (and I am pretty sure they checked, too, before they did that). Hopefully BitDefender will whitelist it in their product, so we don't all have to do this individually. So I personally believe 100% it is safe to whitelist, FWIW.

Daniel

Tina Heise 

I have also seen the issue in Windows Defender running on W11 24H2, but no problems on W11 23H2.  We're working on trying to ensure all the major AV manufacturers handle this correctly.  The file is ok.

Thank you! This is all very reassuring. Meanwhile on this end, in Germany, same results here talking to IT people who know a lot more than I do ...

Thanks for your support! It did help get over the first shock :-)

Thanks for your support! It did help get over the first shock :-)