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When I try to deactivate my licence offline, I only have the option to Activate my licence. I am however logged into my licence via my laptop. It seems that I'm out of synch somehow. Can I get some help?
When I try to deactivate my licence offline, I only have the option to Activate my licence. I am however logged into my licence via my laptop. It seems that I'm out of synch somehow. Can I get some help?
Gemma Higham
I suggest you do a RESET of your license as described here:
Reset Single User licenses
I do not have a Reset Licence button...
Gemma Higham We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873797 .
Ana Sabo | RWS Group
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