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SDL Studio 2024 Crashes

Tomas Russ

Studio 2024 (18.0.1.2259) crashes in the middle of editing with the following error. It seems to be related to a quick succession of key entries or trying to page up or down through the file. This happens with regularity but is not reproducible.

Faulting application name: SDLTradosStudio.exe, version: 18.0.1.2259, time stamp: 0xb0f848b3
Faulting module name: ntdll.dll, version: 10.0.22621.4391, time stamp: 0xaa58fd70
Exception code: 0xc0000374
Fault offset: 0x000edcdf
Faulting process id: 0x0x5750
Faulting application start time: 0x0x1DB43A545B28204
Faulting application path: C:\Program Files (x86)\Trados\Trados Studio\Studio18\SDLTradosStudio.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Faulting package full name:
Faulting package-relative application ID:
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  •  

    Is this a problem you are still getting with the latest build of CU2?

    If it does can you confirm if you are using any plugins, and if you are which ones?  Also can you share the logs from File -> View Log File?  If you can please zip them and attach the zip to your reply.

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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Reply

  •  

    Is this a problem you are still getting with the latest build of CU2?

    If it does can you confirm if you are using any plugins, and if you are which ones?  Also can you share the logs from File -> View Log File?  If you can please zip them and attach the zip to your reply.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children
  • in reply to Paul

    A lot less often, but it's still there. When it happens, the only way of exiting is by ending the task in the Task Manager, and it takes two tries to clean it up.

    Next time I get into this situation, I will collect the logs and send them. I am not using any special plugin, beyond what comes with the standard SDL install.

    Thanks,
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  • in reply to Tomas Russ

    Hi Paul,

    Here is an example of the crash. I am enclosing the banner, the xml error file and the log.

    At the time it happened I had imported a bilingual file after review, and was reopening in the editor. There was another file already open in the editor (this seems to be always the case when the crash occurs). Let me know if you need more information.SLD Crash.zip
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  • in reply to Tomas Russ

    Hi Paul,

    Here is an instance of the error I was mentioning. At the time, I was importing a bilingual file after review and reopening it in the editor. There was another file open in the editor already (this always seems to be the case when this error happens). I will attach the log file, error banner and xml error file in a separate reply. You can still do some things after the error happens, but you cannot close the application unless you kill it in the Task Manager.

    Let me know if you need more information.

    Thanks,

    Tomas
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  • in reply to Tomas Russ

    Hi Paul,

    Here is an instance of the error I was mentioning. At the time, I was importing a bilingual file after review and reopening it in the editor. There was another file open in the editor already (this always seems to be the case when this error happens). I will attach the log file, error banner and xml error file in a separate reply. You can still do some things after the error happens, but you cannot close the application unless you kill it in the Task Manager.

    Let me know if you need more information.

    Thanks,

    Tomas
    emoji