No access to NMT in Trados Studio 2019

Question

Hello, 
 
 I am working with Trados Studio 2019 and I would like to pretranslate a file with a personal TM (only for 100% Matches as there are hardly any fuzzies according to my analysis) and with NMT (for all the other segments). 
 The pre-translation worked fine for the 100% matches which now show the target coming from my TM. 
 However, as to the No Match segments, they are still empty and no NMT is shown. 
 In the message window, I can read: An error occurred while using the translation provider SDL Machine translation: No entitlement found. 
 I've seen on the forum that Fotini Pipi had exactly the same problem on Dec. 17th 2024 but unfortunately no solution was provided on the forum. 
 
 Some more details: 
 - Trados Studio 2019 
 - I made sure I am connected to my Trados account: My name is shown in the upper right-hand corner 
 - Project Settings/All Lanaugage Pairs/Translation Memory and Automated Translation is empty whereas Project Settings/English-German/Translation Memory and Automated Translation contains SDL Language Cloud as well as my personal TM. 
 - In Project Settings/English-German/Batch processing/Pre-translate files the option Apply automated translation is chosen 
 - Not only did the pre-translation with NMT not work, but NMT isn't shown either when I click in the target column of individual segments 
 
 I'd be very grateful if someone could help and I add two screenshots below. 
 
 Thank you, 
 Lucia

Patrick Andrew Hartnett · Answer

Hi Lucia Inninger , not sure if this is the right forum 'developers' to ask this specific question related to your subscription. You'd probably get better support from users on the Trados Apps forum. 
 The error message "No entitlement found" indicates that Trados Studio is unable to access the SDL Machine Translation service because it doesn't recognize a valid subscription or license (entitlement) associated with your account for this service. Since you're using Trados Studio 2019, there have been some changes in the way machine translation services are accessed due to rebranding and service updates by RWS (formerly SDL). The SDL Language Cloud has also evolved, and newer services like Language Weaver. 
 The only thing I can recommend are the following: 
 1. Verify Your Entitlement to Machine Translation Services 
 
 Check Your RWS Account Subscription: 
 Log in to your RWS (SDL) account at [RWS Account Login]( oos.sdl.com/.../account). 
 Navigate to "Licenses" or "Subscriptions". 
 Verify if you have an active subscription for SDL Machine Translation Cloud or Language Weaver . 
 Note: The basic Trados Studio license may not include access to NMT services. Machine translation often requires a separate subscription. 
 
 - Purchase or Activate a Subscription : 
 
 If you don't have an active subscription, you'll need to purchase one. 
 Visit the [Language Weaver website]( www.rws.com/.../) to explore subscription options. 
 Alternatively, contact RWS sales support for assistance. 
 
 2. Update Trados Studio 2019 to the Latest Version? 
 3. Install the Language Weaver Cloud Plugin? 
 4. Alternative Tips 
 Firewall and Network Settings 
 Ensure that your network or firewall settings aren't blocking Trados Studio from accessing online services. 
 
 Add exceptions if necessary. 
 
 Language Pairs Settings 
 
 While you've configured settings under "English-German", for consistency, consider setting up under "All Language Pairs" if you work with multiple pairs.

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No access to NMT in Trados Studio 2019