Hello Adalgisa Mendes Hammerschmid ,

Can you please do a studio repair using the steps on the article below, and let me know what do you have:

https://gateway.sdl.com/apex/communityknowledge?articleName=000018834

Hello,

Unfortunately, the repair steps did not work. I have Windows 11 installed on my computer.

The problem has gotten worse as I have been unable to open Trados Studio 2024 on my computer for the past six days.

I urgently need help to continue working.

Adalgisa

Adalgisa Mendes Hammerschmid 

Please reset TS as described here: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414

If this is not enough, delete the folder listed there completely. Also delete this folder: C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18

Now TS should start. Your plugins will be gone, so reinstall all you need via Add-Ins within Trados Studio.

Then rename the project using only ASCII characters. My experience is, that using diacritical characters in file names always leads to problems, so I never use these.

Adalgisa Mendes Hammerschmid 

Please reset TS as described here: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414

If this is not enough, delete the folder listed there completely. Also delete this folder: C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18

Now TS should start. Your plugins will be gone, so reinstall all you need via Add-Ins within Trados Studio.

Then rename the project using only ASCII characters. My experience is, that using diacritical characters in file names always leads to problems, so I never use these.

Hello Jerzy,

Thank you for answering so promptly.

I did the repair steps, workaround 1)

Workaround 2) I could not find the following files to reset them

• BaseSettings.xml
• Plugincache.xml
• UserSettings.xml

I have not been able to solve the problem. I possess a license for Studio 2021 and upgraded to Studio 2024 Freelancer. However, I haven't been able to work with Trados so far.

I am facing multiple issues: I can no longer see any projects in Studio 2021, and I am unable to open Studio 2024. Additionally, projects from the Studio 2024 cloud cannot be exported and opened in Studio 2024. I have renamed the files using ASCII characters, but the issues persist.

I am not very tech-savvy and fear I might delete something important and lose everything. I urgently need technical support. I do not have a support contract, but is it necessary to get one? As a freelancer, I work alone with 2-3 revisers who do not use Trados (since I only have one license). I am unsure if a support contract would be cost-effective for me.

Who can I contact for direct support?

Adalgisa Mendes Hammerschmid 

Use Google to find out how to show hidden and system files in Windows. Then you'll also be able to delete said files.

^Dear Jerzy,

TS is running again! The solution was as you posted to the user Ralf-Reinhard Kindler 

Please delete these folders: C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\Studio18 and C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18

Thank youfor your help!