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URGENT: Unable to open files in Trados

Patricia Ricknell

I am unable to open any files, both in progress and completed projects. Error message is: 

Key not found: `xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx´
Parameter name: key

This is extremely urgent as I suddenly cannot deliver my files that are due this week. I have tried to solve this with the help of the knowledge base, but it seems to refer to files I don’t have on my computer. 

I have reinstalled Trados (version 2022 SR2) but have this problem still.

HELP!
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    "Probability score": 0.8

    "Question improvement suggestion": Please provide more details about the error message, including any additional error codes or messages. Also, mention any recent changes to your system or software, and specify your operating system and its version.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    I'm sorry to hear about the issue you're experiencing. The error message you're seeing usually indicates a problem with the license key. Here are some steps you can try:

    Step 1: Check your license key. Make sure it's correctly entered in Trados Studio. You can find this under "Help" > "Licenses".

    Step 2: If the license key is correct, try deactivating and reactivating your license. You can do this under the same "Licenses" menu.

    Step 3: If the problem persists, you may need to reset your license. To do this, you'll need to contact RWS Support.

    Step 4: As a temporary workaround, you can revert to the non-Cumulative Update (non-CU) version of Trados Studio 2022. Here are the steps:

    1. Close Trados Studio 2022.

    2. Uninstall your current instance of Trados Studio 2022.

    3. Download the Trados Studio 2022_17.0.0.11594.exe installer from the Knowledge Base article: "Trados Studio and Multiterm download installers for each cumulative update".

    4. Install Trados Studio 2022 - 17.0.0.11594 (non-CU).

    Please note that this is a temporary solution and you should still seek to resolve the issue with your current version of Trados Studio.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I work in Windows 11 and Parallels Desktop 20. My product seems to be activated properly.
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