Only one one PC, we have the same exact issue as described below:
File > Settings > Users makes Trados Studio 2022 freeze
Doing a full reset and re-installation allowed us to click on "Users" without crashing.
However, as soon as we tried adding a name, it crashed again.
The PC is using Windows 11 and is in Japanese. This seems like an issue with saving/loading the UserSettings file, but any advice would be appreciated.
"Probability score": 0.7
"Question improvement suggestion": Please provide more details about the error message you receive when the crash occurs, the exact version of Trados Studio you are using, and any recent changes made to the system or software. Also, it would be helpful to know if you have tried any other troubleshooting steps apart from a full reset and re-installation.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
Based on your description, it seems like you're experiencing a crash when trying to add a user in Trados Studio 2024. Here are some steps you can take to troubleshoot this issue:
Step 1: Ensure that your Trados Studio is up-to-date. You can check for updates within the application.
Step 2: Try running Trados Studio as an administrator. Right-click on the Trados Studio icon and select 'Run as administrator'.
Step 3: If the issue persists, you might want to try repairing your Trados Studio installation. You can do this by going to 'Control Panel' > 'Programs' > 'Programs and Features', select Trados Studio, and then click 'Repair'.
Step 4: Check if .NET Framework 4.7.2 or later is installed on your PC, as this is required for Trados Studio to function properly. If not, please install it.
Step 5: If the issue still persists, it might be related to a corrupted UserSettings file. Try deleting the UserSettings.xml file located in the Trados Studio installation folder and then restart Trados Studio. Please note that this will reset your user settings to default.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
"Probability score": 0.7
"Question improvement suggestion": Please provide more details about the error message you receive when the crash occurs, the exact version of Trados Studio you are using, and any recent changes made to the system or software. Also, it would be helpful to know if you have tried any other troubleshooting steps apart from a full reset and re-installation.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
Based on your description, it seems like you're experiencing a crash when trying to add a user in Trados Studio 2024. Here are some steps you can take to troubleshoot this issue:
Step 1: Ensure that your Trados Studio is up-to-date. You can check for updates within the application.
Step 2: Try running Trados Studio as an administrator. Right-click on the Trados Studio icon and select 'Run as administrator'.
Step 3: If the issue persists, you might want to try repairing your Trados Studio installation. You can do this by going to 'Control Panel' > 'Programs' > 'Programs and Features', select Trados Studio, and then click 'Repair'.
Step 4: Check if .NET Framework 4.7.2 or later is installed on your PC, as this is required for Trados Studio to function properly. If not, please install it.
Step 5: If the issue still persists, it might be related to a corrupted UserSettings file. Try deleting the UserSettings.xml file located in the Trados Studio installation folder and then restart Trados Studio. Please note that this will reset your user settings to default.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
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