Javier García 

I use a Dell Aurora R16 as desktop and XPS 13 9315, both with Windows 11 24H2. There are NO problems with Trados Studio and term recognition in the version 2024. So an upgrade would be advisable.

The video demonstrates that the DELL Inspiron 15 series is affected. Since you do not have a DELL Inspiron, it is clear that your DELL is not experiencing this issue. As mentioned in the title, the problem only affects certain models and manufacturers. The DELL Inspiron 15 series is confirmed to be affected, as shown in the video, and additional DELL models are also impacted.

In the coming weeks, we plan to test the HP All-in-One Series. If they are affected, the findings will be reported in this thread. However, it is important to clarify that the fact you are not experiencing this issue does not necessarily mean the software is free of bugs or that no other users are affected.

Javier García 

I also have a question on you asking RWS to address this:

Javier García said:

The video demonstrates that the DELL Inspiron 15 series is affected. Since you do not have a DELL Inspiron, it is clear that your DELL is not experiencing this issue. As mentioned in the title, the problem only affects certain models and manufacturers. The DELL Inspiron 15 series is confirmed to be affected, as shown in the video, and additional DELL models are also impacted.

If it's only the Dell Inspiron 15 Series then why do you expect RWS to address the problem with their software and not Dell with their hardware?  There are at least 20 major laptop brands (e.g., Dell, HP, Lenovo, ASUS, Acer, Apple, etc.), each brand typically offers 10-20 models across consumer, business, and gaming ranges so a conservative estimate would be around 300 distinct laptop models.  So a possible problem with one laptop brand and one Microsoft Windows update, is our problem to address?

Javier García 

For me it looks more like a problem with this product and not with the software. Trados Studio has been tested on a variety of different brands and models. To my knowledge it also has been tested on a virtual Windows machine on a Mac.

DELL Inspiron 16 series is also affected. I will start running some tests on several HP computers.

This is not a problem affecting just one specific case. As you mentioned it, it sounds like you are isolating the issue to a single user. No, that is incorrect. This issue affects two entire laptop series, DELL Inspiron 15 and 16 series, both of which have sold thousands of units. This means it is potentially a problem for thousands of users.

In my opinion, yes, it is RWS's responsibility to address this issue.

• If you are genuinely interested in identifying and resolving this problem, I would be happy to collaborate with you. We can install a demo version of Trados 2024, apply the 24H2 update in Windows 11 Pro, and then begin testing in coordination with the Trados development team. I believe it is more appropriate to focus on Trados 2022 and 2024 (and forget about Trados 2021), as most users are using these versions.
• If, for some reason, you are not interested in detecting and fixing the issue, just say so, and users will try to find their own solutions, or unfortunately, switch to other software.

I am currently working and haven't had time to read the other message you posted, sorry for that. I will read it tomorrow and get back to you. Thanks in advance for your cooperation.

I’m sorry, but unless you run a test on multiple DELL Inspiron 15 or 16 series laptops with Windows 11 Pro and the 24H2 update, you are not in a technical position to isolate the problem to a single user. The issue is there, users are reporting it, and it should not be ignored.

Since you are a DELL user, it would be helpful if you could post your DELL Service Tags to get a more precise idea of how old your computers are and their configurations. Thanks in advance.

I have replied to this before, but for some reason, my reply was not posted (I am saving a copy of this message because for some reason the forum failed and did not post it). Based on your description of the issue, it seems like an isolated problem affecting a specific user. However, this is not the case. The problem affects all DELL Inspiron 15 and 16 series, which have sold thousands of computers, meaning there are thousands of potential users impacted.

Just 20 minutes ago, I spoke with a colleague on the phone, and she mentioned that she is experiencing the same issue with Trados 2024 on a DELL Inspiron 16. So, this appears to be a compatibility issue between Trados and certain manufacturers and models, such as the DELL Inspiron.

If you're interested in solving this potential issue that could affect thousands of DELL Inspiron users, I would be happy to cooperate. We can install a demo version of Trados 2024 on a DELL Inspiron 15 or 16 and begin testing.

If you agree, please let me know, and we can organize how to proceed with this process.

 Javier García 

Javier García said:

In my opinion, yes, it is RWS's responsibility to address this issue.

Why?  If it's not a problem for hundreds of other brands, or even other models Dell make, then why is this something RWS have to address?  I am genuinely interested to understand this because I'm not seeing it at all.

Javier García said:

• If you are genuinely interested in identifying and resolving this problem, I would be happy to collaborate with you. We can install a demo version of Trados 2024, apply the 24H2 update in Windows 11 Pro, and then begin testing in coordination with the Trados development team. I believe it is more appropriate to focus on Trados 2022 and 2024 (and forget about Trados 2021), as most users are using these versions.

We are, and I completely agree that getting to the bottom of this terminology issue is important, and we’d love to work with you to understand it better.  Your suggestion to collaborate using a demo of Trados 2024 with the Windows 11 Pro 24H2 update sounds like a sensible starting point, and focusing on Trados 2022 and 2024 makes sense given their wider use and that 2021 is no longer in support.

Before we dive into testing, though, it’d really help to solidify the context of the issue you’ve described.  Could you share a few details to support the claims in your post?  Specifically:

1. A single article from DELL mentioning this as a known issue with their Inspiron 15/16 laptops.
2. The confirmation you received from Microsoft about the 24H2 update affecting Microsoft JET databases.
3. Links to ProZ posts where other users mention terminology issues on DELL Inspiron 15/16 laptops after the 24H2 update.
4. Any forum posts online where users report similar software technology problems (possibly related to what Trados uses) on DELL Inspiron 15/16 laptops since the 24H2 update.
5. A contact at the agency you’re working with who could join us in resolving this, or feel free to pass them my email: pfilkin at sdl dotcom

I’m asking because Windows 11 24H2 came out on October 1, 2024... 23 weeks ago... and with so many users potentially affected, it’s surprising we haven’t seen more reports if this is widespread.  Having this info would ensure we’re tackling a real, reproducible issue together, not just a one-off glitch.  Also, I have spent quite a bit of time today trying to find any evidence at all, so I appreciate your willingness to help and make sure we’re on the right track!

Looking forward to your response.

Hi Paul,

To be honest, I have always liked Trados for the way it organizes glossaries. If the issue with glossary databases is resolved, Trados would be (in my opinion) the best software in the industry. I want to clarify that I do not own Trados, I have always used the licenses provided by the agencies I worked for.

I am responding to your questions below (in blue):

1) A single article from DELL mentioning this as a known issue with their Inspiron 15/16 laptops.

I spoke with DELL this morning, and they told me that they cannot write articles about this issue since they are a hardware manufacturer, not a software developer. Essentially, they said this could be a compatibility issue (though they are not sure) between Windows 11 24H2 and their laptops under certain conditions. DELL suggested that I contact Microsoft.

2) The confirmation you received from Microsoft about the 24H2 update affecting Microsoft JET databases.

Before opening a support ticket with Microsoft, I found a user in the Microsoft forums who is also affected by this issue. The user mentioned experiencing problems with Trados 2022 and Multiterm 2022. After installing the 24H2 update, the terminological databases no longer load in Trados.

Please note that installing 24H2 is mandatory, and remaining on 23H2 would cause multiple issues, such as pausing updates and compromising computer security.

This is a summary of the Microsoft agent’s reply (green):

At present, Microsoft has not released the information about Microsoft JET database engine that will cause JET engine problems in Windows 11 24H2 version, but historical experience shows that system updates may indirectly affect the compatibility of JET engine due to security policies or component adjustments (such as permission changes or API interface adjustments). It may also be that Windows 11 24H2 strengthened the memory protection mechanism (such as "kernel isolation" or "memory integrity"), which limited the access rights of the old database of JET engine.

In order to ensure that you can use SDL Trados 2022 and Multiterm 2022 smoothly, we suggest that you stay in the 23H2 version directly, and you can pay attention to the version repair of Windows 1124H2 on the website Windows release health | Microsoft Learn.

Full message here: https://answers.microsoft.com/en-us/windows/forum/windows_11-wintop_update/issue-with-the-microsoft-jet-database-engine-after/0a01c1fa-e8bc-42bf-bf69-3eacb05faa88

3) Links to ProZ posts where other users mention terminology issues on DELL Inspiron 15/16 laptops after the 24H2 update.

The issue was also reported on PROZ. Many users have complained about Trados glossaries, all of whom reported that the glossaries fail constantly. There is a widespread feeling that RWS provides poor customer support regarding glossaries.

Many users have voiced their concerns about Trados glossaries, stating that they frequently fail and requesting alternative solutions.

I am only interested in cooperating to resolve the issue, I am not here to complain, just to report the problem and help the developers find a solution.

Full message here: https://www.proz.com/forum/trados_support/371995-trados_terminological_databases_fail_to_work_after_windows_11_24h2_update_affects_certain_computers.html

4) Any forum posts online where users report similar software technology problems (possibly related to what Trados uses) on DELL Inspiron 15/16 laptops since the 24H2 update.

This issue has been reported in the right places: the Microsoft forum and PROZ. I have not found other social media platforms like Reddit, Facebook, or X where people are reporting the problem. Users are likely only reporting it in places where they believe they can get help from the community.

5) A contact at the agency you’re working with who could join us in resolving this, or feel free to pass them my email: pfilkin at sdl dotcom.

Regarding your request, the agency I work with is unable to participate in technical testing, as they cannot pause ongoing projects or allocate resources to software troubleshooting. However, they have entrusted me with handling this matter directly with RWS to find a solution.

I am more than happy to collaborate with you and provide any necessary details or perform tests on my end to help identify the root cause of the issue. Please let me know how we can proceed.

In order to replicate the issue, the agency has authorized me to take home a DELL laptop (Inspiron 15 or 16) where the problem has occurred. I can bring this laptop to my home and make it available for you to perform any technical tests you need with Trados 2022 and 2024 (and, if you wish, with Trados 2021 as well).

This laptop will be completely wiped and will not contain any glossaries or translation memories. It will have only Windows 11 with the 24H2 update installed. The agency requires this for confidentiality reasons, as they have very strict data security policies. I apologize for any inconvenience. It will be clean and ready for installing demo versions of Trados. If the demo versions work for 30 days, you will have 30 days to conduct all the technical tests you need.

I am also happy to collaborate and provide any necessary files you may require (such as system logs, driver lists, etc.).

If this arrangement works for you, please let me know so we can continue via email.

Javier García said:

3) Links to ProZ posts where other users mention terminology issues on DELL Inspiron 15/16 laptops after the 24H2 update.

Well, I've checked this link. From what I see there it is a general discussion about the reliability or unreliability of term recognition in Trados Studio. This issues are well known here and also the user posting there are member of this community. "Widespread feeling" and "user complaining" is nothing really new. The real issue is albeit not really discussed there. And I only see one person reporting a problem with the 24H2 update. In the meantime MS has released another major update to it. I have installed that last week on the desktop and yesterday on my laptop.

Much more interesting is the answer from Dell. Again, as a Dell PC user I cannot confirm any problems with Trados Studio. Also the term recognition does work reliable now in the Trados Studio 2024 version. Of course maintenance of termbases is needed to keep them working as they should. Same applies to TMs. And from my own experience a clean install of the programs in a certain order as admin is the best solution. So I do install Trados Studio first, running the installer as admin. In next step I install the TS Compatibility Pack, also as admin. Then MultiTerm as admin. In the end plugins are installed. Also a fresh user profile should be used and project templates should be created from scratch, especially when coming from an older version of TS.

A very important point is an fully updated PC with as few software installed as possible.

You also said, you do not own any license of Trados Studio. So how do you use the software? Is it installed on your PC and gets licensed per job? This may also influence the performance IMO.

As a side note, the 24H2 update brought some problems here, but these were not related to TS, but affected my complete network connections.

Javier García said:

3) Links to ProZ posts where other users mention terminology issues on DELL Inspiron 15/16 laptops after the 24H2 update.

Well, I've checked this link. From what I see there it is a general discussion about the reliability or unreliability of term recognition in Trados Studio. This issues are well known here and also the user posting there are member of this community. "Widespread feeling" and "user complaining" is nothing really new. The real issue is albeit not really discussed there. And I only see one person reporting a problem with the 24H2 update. In the meantime MS has released another major update to it. I have installed that last week on the desktop and yesterday on my laptop.

Much more interesting is the answer from Dell. Again, as a Dell PC user I cannot confirm any problems with Trados Studio. Also the term recognition does work reliable now in the Trados Studio 2024 version. Of course maintenance of termbases is needed to keep them working as they should. Same applies to TMs. And from my own experience a clean install of the programs in a certain order as admin is the best solution. So I do install Trados Studio first, running the installer as admin. In next step I install the TS Compatibility Pack, also as admin. Then MultiTerm as admin. In the end plugins are installed. Also a fresh user profile should be used and project templates should be created from scratch, especially when coming from an older version of TS.

A very important point is an fully updated PC with as few software installed as possible.

You also said, you do not own any license of Trados Studio. So how do you use the software? Is it installed on your PC and gets licensed per job? This may also influence the performance IMO.

As a side note, the 24H2 update brought some problems here, but these were not related to TS, but affected my complete network connections.

You said: Well, I've checked this link. From what I see there it is a general discussion about the reliability or unreliability of term recognition in Trados Studio.

No.

The thread title clearly states, 'Trados Terminological Databases Fail to Work After Windows 11 24H2 Update, Affects Certain Computers.' 

• That’s not a general discussion; it’s a specific problem with a particular issue.

The user is clearly reporting that:

Following the 24H2 update on Windows 11, the terminological databases in Trados 2021 and Trados 2022 fail to load and remain perpetually stuck on "SEARCHING TERMS...".

Reorganizing the databases does not work and does not resolve the issue.

THIS PROBLEM ONLY AFFECTS CERTAIN COMPUTERS FROM SPECIFIC MANUFACTURERS. Dell's Inspiron 15 and 16 are affected, while ASUS computers (at least for now) do not seem to be impacted.

So, this is not a general discussion; it is a specific issue with the glossaries after 24H2 update.

It’s important to read the first message in that thread in its entirety.

 Javier García 

Still this is one single user, as far as I can see. And his post has an appalling similarity to yours.

Has anyone of you tried the usual means to resolve problems? Did you possibly completely uninstall the software, reset all user settings and then installed with admin rights? Have you tested TS2024 with the latest CU?

Javier García 

I can see that this topic, suggesting a connection between specific Dell laptop models and certain issues, has raised some concerns for you. However, I believe it's important to clarify a few points to ensure we're addressing the right problem effectively::

1. The ProZ thread from Daniel Rossi (a new ProZ user since March 2025) includes videos that are attributed to him but appear to be from your YouTube channel, suggesting some confusion around the source of this information.
2. As Jerzy mentioned, apart from the initial post, no other contributors have confirmed this as a widespread issue.
3. There is currently no evidence indicating this is a recognised Dell problem.
4. The Microsoft forum post seems to be linked to a user who has experienced ongoing issues with a Dell Inspiron since 2022. The related links also appear to come from the same individual, with no official Microsoft response confirming the issue.
5. So far, we haven’t found any other independent reports highlighting this as a recognised problem.
6. Additionally, since you’re not a Trados owner and the agency you work for has indicated this isn’t a priority for them, we need to ensure we're dedicating resources to the most effective solutions.

Javier García said:

Many users have voiced their concerns about Trados glossaries, stating that they frequently fail and requesting alternative solutions.

That said, I do agree with your point that some users have raised concerns about Trados glossaries, and we are happy to work with you to identify the cause of the issues you’re facing.

To keep things focused and productive, I’ll close this thread as it doesn’t seem likely to lead to a useful outcome.  However, I encourage you to start a new thread specifically detailing the issues you’re experiencing with Trados Studio and MultiTerm.  If you can outline exactly what happens when you try to use these tools, we will do our best to investigate and help identify the root cause.

Our goal is to support you as effectively as possible.