Trados 2024 18.0.2.3255 Error Message - Unexpected exception when initializing view part AI assistant

Hi,

I've been running Trados for years, Trados 2024 since the start of the year. I now get the following error message(s) when I try to open a project:

Error dialog box with a red cross icon, titled 'Fehler', displaying the message 'Unexpected exception when initializing view part AI Assistant'.

Once I press okay to that one, the following appears:

Error dialog box with a red cross icon, titled 'Fehler', displaying the message 'Key not found: 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' Parametername: key'.

The project(s) appear in the project list, but the errors come up when I try to load them.

I also already tried to restart the computer. I've deinstalled, then reinstalled Trados 2024, but nothing seems to work.

Has anyone encountered the same issue, and found a solution?

Sarina



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[edited by: RWS Community AI at 10:31 AM (GMT 0) on 21 Mar 2025]
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