Trying to add a new term onto my termbase currently open on Trados Studio is not possible, an error message appears

Hello, I have just updated my Trados Studio 2019 as I started using Windows 11 and my Studio went to be unable to create a project. I could open a single document only for translation. That problem has been solved by downloading a cumulative update for Trados Studio 2019, but I cannot add a new term from the document open on my Studio editor though I have highlighted both source and target terms, and the "add new term" button is not grayed-out. It shows an error message "Object reference not set to an instance of an object". I tried "quick-add" but the result was the same error message. Please help. I have seen similar posts but not a solution.

Translate

Rate translation

Suggest better translation

Moderator UI

Thread Subject & Description
Trying to add a new term onto my termbase currently open on Trados Studio is not possible, an error message appears Hello, I have just updated my Trados Studio 2019 as I started using Windows 11 and my Studio went to be unable to create a project. I could open a single document only for translation. That problem has been solved by downloading a cumulative update for Trados Studio 2019, but I cannot add a new term from the document open on my Studio editor though I have highlighted both source and target terms, and the "add new term" button is not grayed-out. It shows an error message "Object reference not set to an instance of an object". I tried "quick-add" but the result was the same error message. Please help. I have seen similar posts but not a solution.
Get AI Suggestion

AI Reply

Accept answer Reject Answer

Parents

0 Paul 6 days ago

Chinatsu Ayres

Chinatsu Ayres said:
It shows an error message "Object reference not set to an instance of an object"

Please can you click on the small disk symbol at the bottom of that error message, and then attach the file you save from that to your reply. The error message is a very bland message that could be caused by all sorts of problems. The error message might help.

Also, please check that your termbase is not on a path that contains OneDrive because this could be one cause of this issue since the termbase might actually only be a placeholder since the actual termbase i in the OneDrive Cloud. In this case Trados Studio won't be able to use it.

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate

0 Chinatsu Ayres 4 days ago in reply to Paul

Fullscreen sdlerror-2025326-9h37m40s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="26/03/2025 09:37:56">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Core.Common</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info)
   at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm()
   at Sdl.TranslationStudio.Editor.Terminology.Actions.AddNewTerm.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-EI4BEEA\JPTR</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-EI4BEEA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16619680 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Documentation Survey: help us offer you better documentation! Translate

0 Paul 4 days ago in reply to Chinatsu Ayres

Chinatsu Ayres

Thanks for sharing the error stack. I think this is most likely the key: <Type>System.NullReferenceException

An error like this can occur if you are using OneDrive and have stored the termbase on a path that is part of a OneDrive location. For example:

c:\Users\[USENAME]\OneDrive\Documents\Studio 2024\Termbases\my.sdltb

If this is the case try copying the SDLTB to a location that is not on a path with OneDrive in it and see if this resolves the issue.

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Chinatsu Ayres 4 days ago in reply to Paul

C:\Users\[USERNAME]\Documents\Studio 2019\Termbases\xxxxx.sdltb

The above is the path of the termbase I am using, and the last entry was a month ago, so this is the most current one. However, I have updated my system to Windows 11 recently, and the termbase cannot have new terms added since then. I would appreciate your help here. I am not a OneDrive user either.

Documentation Survey: help us offer you better documentation! Translate
0 Chinatsu Ayres 4 days ago in reply to Paul
Hello again Paul, I have now opened my Multiterm 2019 and tried to open my termbases. Then it shows this error message, which I believe is related to my first problem. Please see the screen capture of the error message on my Multiterm 2019.

Fullscreen sdlerror-2025327-22h53m50s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="27/03/2025 22:54:29"> <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.MultiTerm.Client.Connectors</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password) at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init() at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor() at Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector() at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace> </Exception> <Environment> <ProductName>SDL MultiTerm</ProductName> <ProductVersion>MultiTerm15</ProductVersion> <EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>2057</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DESKTOP-EI4BEEA\JPTR</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-EI4BEEA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16619680 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
Documentation Survey: help us offer you better documentation! Translate
0 Chinatsu Ayres 4 days ago in reply to Paul

This is my 3rd error message with regards to my Multiterm 2019 so far... I couldn't open my most current termbase from my local folder, which is shown in my previous message, so I have tried to create a new termbase. This time, my local folder with all the other termbases were visible, so I tried to save a new termbase with a new name, then this error message appeared, and I don't have a disk icon on this error message... I would really appreciate your help here...

Generated Image Alt-Text
[edited by: RWS Community AI at 11:09 PM (GMT 0) on 27 Mar 2025]

Documentation Survey: help us offer you better documentation! Translate
0 Paul 4 days ago in reply to Chinatsu Ayres

Chinatsu Ayres

I suggest you make sure you have the latest versions of 2019 installed:

Trados Studio 2019 SR2 - 15.2.8.3007
MultiTerm 2019 - 15.0.6.56482

Also, review this article which may help:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032712

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Chinatsu Ayres 4 days ago in reply to Paul

Yes, I have checked the installers I have used, and the screen capture is here:

Generated Image Alt-Text
[edited by: RWS Community AI at 11:34 PM (GMT 0) on 27 Mar 2025]

Documentation Survey: help us offer you better documentation! Translate
0 Paul 4 days ago in reply to Chinatsu Ayres

Chinatsu Ayres

I suggest you repair MultiTerm 2019 in case the 2017 version causes any problems, and please try the solution in the KB article I provided.

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Chinatsu Ayres 3 days ago in reply to Paul

Yes, thank you, I will try them... I have paused the VPN and tried, but it was the same... then I thought it might be something with the setting from the file menu... It seemed to be something around connection setting or user profile setting... and I messed it up fatally... I chose to change the profile setting somehow and saved the backup setting onto the desktop temporarily... then put it into the bin by mistake and emptied it... So the default profile setting is gone and now I cannot even start Multiterm 2019 any more... I have tried with 2021 and 2024 as well, and they were all installed and started OK but the symptoms were the same... I will try now with 2021 and the articles you have recommended above... Thank you very much for all your help and sorry I have ruined something fundamental myself...

Documentation Survey: help us offer you better documentation! Translate

Reply

0 Chinatsu Ayres 3 days ago in reply to Paul

Yes, thank you, I will try them... I have paused the VPN and tried, but it was the same... then I thought it might be something with the setting from the file menu... It seemed to be something around connection setting or user profile setting... and I messed it up fatally... I chose to change the profile setting somehow and saved the backup setting onto the desktop temporarily... then put it into the bin by mistake and emptied it... So the default profile setting is gone and now I cannot even start Multiterm 2019 any more... I have tried with 2021 and 2024 as well, and they were all installed and started OK but the symptoms were the same... I will try now with 2021 and the articles you have recommended above... Thank you very much for all your help and sorry I have ruined something fundamental myself...

Documentation Survey: help us offer you better documentation! Translate

Children

No Data

Trados Studio > 1. Trados Studio

Trying to add a new term onto my termbase currently open on Trados Studio is not possible, an error message appears