"Probability score": 0.9

"Question improvement suggestion": The question is well-structured and includes the error message, steps already taken to resolve the issue, and the software version. However, it would be helpful to know if there were any recent changes to the system or software, and the operating system and its version.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Tina,

It seems like you're experiencing an issue with opening sdl.ppx files in Trados Studio 2022. You've already tried updating to the latest version and reinstalling the software, which are great first steps.

Based on the error message you're receiving, it appears that there might be an issue with the package extraction process. Here's a workaround that might help:

Step 1: Rename the *.sdlppx package to *.zip and extract it to a folder with the same name.

Step 2: Navigate inside the folder. You should see a subfolder at the same level as the source and target language folder. This folder should have the same name as the package.

Step 3: Open this subfolder. Inside, you should find the actual project file with the extension *.proj.

Step 4: Copy this file and navigate a folder up, to the same level where the source and target language folders are, and paste the project file there.

Step 5: Delete the subfolder you opened in Step 3.

Step 6: Select the source and target language folder and the project file and zip them all.

Step 7: Once the ZIP file is created, rename it by changing its file extension to *.sdlppx. You have now created a new package.

Step 8: Try opening this new package in Trados Studio 2022.

Please note that this is a workaround and not a permanent solution. If the problem persists, it might be a good idea to check for updates within the application or visit the RWS AppStore for potential solutions.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

This has not worked out. If I rename the *.sdlppx package to *.zip, it won't extract anywhere since it says that the file is damaged.

"Probability score": 0.7

"Question improvement suggestion": It would be helpful if you could provide more details about the error message you receive when trying to extract the renamed .zip file. Also, please specify the tool you are using to extract the file.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Tina,

I'm sorry to hear that the previous workaround didn't solve your issue. If the file is showing as damaged, it's possible that the sdl.ppx file itself is corrupted. This could have happened during the creation of the package or during its transfer.

Here are a few steps you can try:

Step 1: If you received the file via email or download, try downloading it again. It's possible that the file was not fully downloaded or got corrupted during the download process.

Step 2: If the file was created by someone else, ask them to recreate the package and send it to you again.

Step 3: Try opening the file on a different computer with Trados Studio 2022 installed. This can help determine if the issue is with the file or your installation of Trados Studio.

Step 4: Use a different extraction tool. Sometimes, certain tools may have issues with specific files. You could try using a different tool like 7-Zip or WinRAR to extract the .zip file.

If none of these steps work, it's likely that the file is irreparably damaged. In this case, you would need to obtain a new .sdlppx file.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Sorry, still no success. Kindly asking for non-AI help. Thank you.

Tina Weinreben 

It sounds as though you already have the answer and I don't think we can help.

Tina Weinreben said:

This has not worked out. If I rename the *.sdlppx package to *.zip, it won't extract anywhere since it says that the file is damaged.

A package is a simple zip file.  So if it won't unzip because it's corrupted then Trados Studio won't be able to do it either.  I suggest you ask your customer to send the package again.

 Tina Weinreben 

Tina Weinreben said:

Sorry, still no success. Kindly asking for non-AI help. Thank you.

Why not?  Did your client send you the package again?  Have they checked at their end that they are not sending you a file that is already corrupted?

The client has assigned the same package to another translator, who had no problems working on it. That's why I guess the package is ok. The problem occurs when I try to rename the package as .zip. Infact, before renaming it as zip, a warning appears, which says that changing the extension of the file might damage it. After having it renamed, it won't extract, because, just as announced by the warning, the file has been damage during the renaming process.

Tina Weinreben 

Tina Weinreben said:

a warning appears, which says that changing the extension of the file might damage it

No probleme. This is the usual warning message when renaming file extensions:

If the file has an extension docx because it’s a Word document, for example, and you rename it as xlsx, then Excel won’t be able to handle the renamed file. That’s the warning.

Tina Weinreben said:

just as announced by the warning, the file has been damage during the renaming process.

As mentioned above, the file was not damaged just because it was renamed.

In the past I’ve had issues with long file names. If you can move the ZIP to another folder with a shorter path, then you can try to extract or even view the content of the zip file in Windows Explorer.

Thanks for sharing. I have moved the zip to another folder with a shorter path.
However it does not work anyway. Since other translators are able to work with the same package, I don't think the package has been corrupted in the first place. Any other ideas on how to solve this issue?

Tina Weinreben 

Tina Weinreben said:

I have moved the zip to another folder with a shorter path.
However it does not work anyway.

How shorter?

Also, what did you do? You can try to unzip it or view the content of the ZIP in Windows Explorer. Which one didn’t work? Could you please try the other way as well?

Tina Weinreben said:

Since other translators are able to work with the same package, I don't think the package has been corrupted in the first place.

The file could have been corrupted when sent by email or on your end.