"Probability score": 0.7

"Question improvement suggestion": Please provide more details about the error message you are receiving, including any error codes. Also, let us know if you have tried any troubleshooting steps to resolve this issue.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems like you're experiencing an issue with .msg files after updating to Trados Studio 2022 SR2 - 17.2.12.19268. This could be due to a compatibility issue with the new update. Here are some steps you can try:

Step 1: Check if there are any updates available for Trados Studio 2022. You can do this by going to the "Help" menu and selecting "Check for Updates". If there are any updates available, please install them and see if the issue persists.

Step 2: Try to open the .msg file in a different program to see if the issue is with the file itself or with Trados Studio. If the file opens correctly in another program, the issue might be with Trados Studio.

Step 3: If the issue persists, you might want to consider reverting back to the previous version of Trados Studio that you were using. This can be done by uninstalling the current version and reinstalling the previous one.

Step 4: As a workaround, you could translate the file and send the return package back to the project manager. They should be able to create the target file.

Step 5: For future projects, it might be beneficial to use the new Word 2007-2019 file type when creating new projects. This file type is available in both Studio 2019 and Studio 2021 and is known to work better than Word 2007 v 2.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

It did not give a solution to fix the issue.
It seems that the problem comes from the filetype. We've tried to open it in another software and it worked. Our translator was able to generate the file with the previous version.
It is not possible for us to revert to the previous version of Studio.

Leylak de Caupenne 

Can you share the message so we can test it?

Leylak de Caupenne 

Can you share the message so we can test it?

Hello Paul,
I cannot send the .msg here. Can you send an email address?

 Leylak de Caupenne 

You can send the file to pfilkin at sdl dotcom

Leylak de Caupenne 

Thanks for sending the file.  I can reproduce with the attached:

PF_01.msg

So no need for your file and I have deleted it already.  I have also sent the one I attached here to support with an explanation of the issue.  Apparently this worked in the previous version of 2022 (I can't verify that, but support may install the older version to check), and I can verify that it works in 2024.  The support case number for reference is CS0006096.

I'll update you when I know more, but for now the resolution is most likely to be using the current version of Trados Studio.

Leylak de Caupenne 

I have spoken to the technical support team and they confirmed that there won't be another update for the 2022 version of Trados Studio, so your best bet is to either upgrade to 2024 or revert back to the previous verison of 2022 which you can find here: Installers