Trados 2024 not opening certain xliff files

I purchased Trados Studio 2024 two months ago; however, there are certain files, which Trados cannot upload. I've tried everything by now, alone or in the company with others.

I've run out of ideas as I've created a folder to be uploaded from, dragged the file into the Welcome page, unzipped the/a package, renamed it, tried opening it from every possible button/option in the tool bar, clicked/ticked all relevant boxes in Options, sent numerous screenshots of what I see, tried converting the file into Word/PDF/Excel, etc., browsed through previous queries here, created packages and folders, and the icon is always this red Adobe Acobat icon, not the white/blue Trados icon.

It's only some xliff files Trados won't upload; all clean Word, PowerPoint, Excel, PDf, ect., files are perfect. I've had to reject assignments because of this, and I really don't know what to do about it any more...

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  • Probability score: 0.6  

    Question improvement suggestion: Provide specific details about the XLIFF files that are not opening, such as their source or any error messages received when attempting to open them.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It sounds like you're experiencing a frustrating issue with certain XLIFF files not opening in Trados Studio 2024. Here are some steps you can take to troubleshoot this problem:  

    **Step 1:** **Check File Integrity**  

    Ensure that the XLIFF files you are trying to open are not corrupted. If possible, try to obtain a fresh copy of the files from the source.  

    **Step 2:** **Verify File Compatibility**  

    Confirm that the XLIFF files are compatible with Trados Studio 2024. Sometimes, files created in older versions or with different settings may not open correctly.  

    **Step 3:** **Update Trados Studio**  

    Make sure that your Trados Studio 2024 is up to date. Go to 'Help' > 'Check for Updates' to ensure you have the latest version, as updates often fix bugs and improve compatibility.  

    **Step 4:** **Open Files Directly**  

    Instead of dragging files into the Welcome page, try opening them directly through the 'File' > 'Open' > 'Open Package' option. This method can sometimes bypass issues related to file handling.  

    **Step 5:** **Check for Error Messages**  

    If you receive any error messages when attempting to open the files, take note of them. This information can be crucial in diagnosing the issue.  

    **Step 6:** **Recreate the Project**  

    If the problem persists, consider recreating the project in Trados Studio. This can sometimes resolve issues related to project settings or file paths.  

    **Step 7:** **Contact the Client**  

    If none of the above steps work, it may be worth reaching out to the client to see if they have encountered similar issues with other translators or if they can provide the original source files.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

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  •  

    If you take a couple of the XLIFF files that won't load, delete all the trans-units in them apart from, say 5, and edit the content so there is nothing confidential; then load to the forum in a zip and we can take a look.  Without seeing the file it'll almost be impossible to answer your question as you provided zero details about the files themselves.  You did say XLIFF... but you might be surprised at the variations we see on that!!

    Paul Filkin | RWS Group

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