Hi, I've opened a Studio package from an agency which has the client TM attached. However, in 'project settings' although the client TM name is there, I can't tick (check) the 'enabled' box. Also there is a red X against the TM name. Does this mean the agency has omitted to 'enable' it for me or do I need to do something else? (see screenshot). Thanks for any help.
Please deselect the check-box in front of the TM name. Then select the "Enabled" checkbox. If there is a TM in the package, this should work.
Otherwise go to the folder where your received the package and explore the subfolders there. You should find one named TM. Check its content. If there is a TM, use the "Use" button in your screenshot to add the TM.
However, should the TM be not present, your Studio would have shown you a warning.
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Hi, thanks for your suggestions. I've deselected the check box in front of the TM name but it still will not allow me to check the 'enabled' box.
I also can't see a file named TM in the sub-folders of the folder where I saved the package. I'll upload a screenshot of that folder. Apologies if you have received this reply several times. I can't see that it has published it so perhaps I replied in the wrong place.
Hi, thanks for your suggestions. I've deselected the check box in front of the TM name but it still will not allow me to check the 'enabled' box.
I also can't see a file named TM in the sub-folders of the folder where I saved the package. I'll upload a screenshot of that folder. Apologies if you have received this reply several times. I can't see that it has published it so perhaps I replied in the wrong place.
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