Mikael Arhelger Paul 

Dear Mikael,

It's excellent that you have provided all that useful information which I'm sure will help RWS support identify what is happening on your system.

However, asking for someone to be replaced without any justification isn't the way to ask for help.

Because help is what you need.

You can't assume that everybody is experiencing the problems you now face, because I for one am finding the new versions of Trados Studio and MultiTerm are behaving beautifully. So much so that I was intending to congratulate the developers on how fast and efficiently Studio is running. Even better than the beta versions we've been testing.

You also can't assume that "lazy and/or incompetent programmers" caused your problems.

I've been a beta tester of these two wonderful products for many years, since the very first version and I have never come across anyone lazy or incompetent on the whole Trados team. They are all EXCELLENT and if you ask correctly, they will help you.

I know for a fact that there are many possible reasons why Trados isn't working the way you want on your system, and that the wonderful team at Trados Support will help you find solutions.

I know you're upset and I totally understand but please, ask nicely next time.

All the very best,

Ali 

Mikael Arhelger 

Sometimes the problem isn't what it seems, and the reasons for a problem like this could be entirely due to things you have not mentioned at all here.  Certainly we had one of the longest Beta programs we have ever had, and this release contained more updates than we have ever included in a release.  So our very competent and skilled developers have in fact dared to deliver on a very ambitious release and nothing you have described here came up in the entire Beta program.

I also have not seen anyone else with this issue you describe, so this also points to your environment.  I know you're frustrated, but a post like this is more likely to get ignored than encourage anyone to help you.

I would start with these things if this happened to me:

1. It is an update, so I'd be suspicious of the AV/Security software I have installed first of all.  Try turning it off just to test the loading of the file and see if this is any better?
2. Where is the file located?  If it's in a cloud synched location, like OneDrive or Dropbox for example, make sure that you have set this up properly to ensure the file is actually available locally, and it's not just a footprint that requires downloading before Trados Studio can access it.

Try those things first and see if they help?