Trados 18.1.2.6370 venting

How dare RWS release Trados 18.1.2.6370! It's clear that they used lazy and/or incompetent programmers this time. To load a file (no extensions loaded) takes forever!

People paid good money for this software to be used as a tool; now these “so-called programmers” have destroyed it. Can the manager of this system be replaced so that we can eventually get a functioning tool back?

I know that I will be asked, so here it is:

Computer: LENOVO 11MQ006SHH
CPU: Intel Core i7-11700T (Rocket Lake-S, B0)
1400 MHz (14.00x100.0) @ 3591 MHz (36.00x99.8)
Motherboard: LENOVO 31A5
BIOS: M3JKT41A, 03/17/2025
Chipset: Intel Q570 (Rocket Lake PCH-H)
Memory: 32768 MBytes @ 1596 MHz, 22-22-22-52
- 16384 MB PC25600 DDR4 SDRAM - SK Hynix HMAA2GS6CJR8N-XN
- 16384 MB PC25600 DDR4 SDRAM - Samsung M471A2K43DB1-CWE
Graphics: Intel Rocket Lake-S GT1 - Integrated Graphics [B0] [Lenovo]
Intel UHD Graphics 750, 16735772 KB SDRAM
Drive: ST1000LM049-2GH172, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: SAMSUNG MZVL2512HCJQ-00BL7, 500.1 GB, NVMe
Drive: WD PC SN810 SDCQNRY-512G-1001, 500.1 GB, NVMe
Sound: Intel Tiger Lake PCH-H - cAVS (Audio, Voice, Speech) [B1]
Network: Intel Tiger Lake PCH-H - CNVi: Wi-Fi [B1]
Network: Intel Ethernet Connection I219-LM
OS: Microsoft Windows 11 Professional (x64) Build 22631.5699 (23H2)

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    Dear Mikael,

    It's excellent that you have provided all that useful information which I'm sure will help RWS support identify what is happening on your system.

    However, asking for someone to be replaced without any justification isn't the way to ask for help.

    Because help is what you need.

    You can't assume that everybody is experiencing the problems you now face, because I for one am finding the new versions of Trados Studio and MultiTerm are behaving beautifully. So much so that I was intending to congratulate the developers on how fast and efficiently Studio is running. Even better than the beta versions we've been testing.

    You also can't assume that "lazy and/or incompetent programmers" caused your problems.

    I've been a beta tester of these two wonderful products for many years, since the very first version and I have never come across anyone lazy or incompetent on the whole Trados team. They are all EXCELLENT and if you ask correctly, they will help you.

    I know for a fact that there are many possible reasons why Trados isn't working the way you want on your system, and that the wonderful team at Trados Support will help you find solutions.

    I know you're upset and I totally understand but please, ask nicely next time.

    All the very best,

    Ali Smiley

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  •    

    Dear Mikael,

    It's excellent that you have provided all that useful information which I'm sure will help RWS support identify what is happening on your system.

    However, asking for someone to be replaced without any justification isn't the way to ask for help.

    Because help is what you need.

    You can't assume that everybody is experiencing the problems you now face, because I for one am finding the new versions of Trados Studio and MultiTerm are behaving beautifully. So much so that I was intending to congratulate the developers on how fast and efficiently Studio is running. Even better than the beta versions we've been testing.

    You also can't assume that "lazy and/or incompetent programmers" caused your problems.

    I've been a beta tester of these two wonderful products for many years, since the very first version and I have never come across anyone lazy or incompetent on the whole Trados team. They are all EXCELLENT and if you ask correctly, they will help you.

    I know for a fact that there are many possible reasons why Trados isn't working the way you want on your system, and that the wonderful team at Trados Support will help you find solutions.

    I know you're upset and I totally understand but please, ask nicely next time.

    All the very best,

    Ali Smiley

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