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Not a question, a expression of my frustration: it's only 5:40 pm and Studio crashed at least 15 times...

Jerome Roy

This isn't a question, just an expression of my frustration: it's only 5:40 p.m. and Studio has already crashed at least 15 times...

I don't know what to do anymore...

Every day, Studio crashes at least 5 to 10 times: when I confirm a segment, when I add a glossary to the project settings, when I try to add a term to the glossary during translation, etc.

Usually, no pop-up window appears to explain what happened.

To avoid the problem of integrating Multiterm into Studio, I no longer activate the terminology checker during translation, as this almost always causes crashes. But the program still crashes...

After these crashes, I sometimes have to reorganize a TB, update the MT, or just hope that it will work.

I have reinstalled, repaired, cleaned, used the tools, nothing works... I reorganized my TB, I also had to export and create new databases because some of them were corrupted after a crash...

All programs are up to date.

I don't use cloud features.

You will find today's logs.

I have several large projects in progress and I am desperate to see how much time I am losing because of these crashes.

2350.logs.zip
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  • 0

     

    Well, let me add my frustration. You moan here about something called Trados Studio. What is this? Where it is? On the moon? What was it doing?

    Please do not get me wrong, but if you expect help, tell us what are you doing with which version on what kind of PC with files of a certain type stored where. Moaning does not help at all.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0 in reply to Jerzy Czopik

    Hello Jerzy,

    I indicated that I was using the latest version of Trados Studio, namely 2024 SR1.
    On earth, on a computer, an ASUS, running Windows 11, which is up to date.

    I also explained what I was trying to do.

    And I also pointed out that I received virtually no messages when Studio crashed.

    Unfortunately, this happens with all types of files.

    Regarding my frustration: this problem already existed, especially the interaction between Studio and Multiterm, but since Studio 2024, the situation has worsened.

    I'm not the type of person who “blames instead of looking for solutions", so 

    Perhaps you will be able to interpret the log files I provided better than I can.

    Jérôme
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  • 0 in reply to Jerzy Czopik

    Hello Jerzy,

    I indicated that I was using the latest version of Trados Studio, namely 2024 SR1.
    On earth, on a computer, an ASUS, running Windows 11, which is up to date.

    I also explained what I was trying to do.

    And I also pointed out that I received virtually no messages when Studio crashed.

    Unfortunately, this happens with all types of files.

    Regarding my frustration: this problem already existed, especially the interaction between Studio and Multiterm, but since Studio 2024, the situation has worsened.

    I'm not the type of person who “blames instead of looking for solutions", so 

    Perhaps you will be able to interpret the log files I provided better than I can.

    Jérôme
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  • 0 in reply to Jerome Roy
    Jerome Roy said:
    I indicated that I was using the latest version of Trados Studio, namely 2024 SR1

    Unfrotunately, you did not. "All programs are up to date" could also be S2022 or anything else.

    Now, have you resetted Studio to its neutral state? This means deleting certain folders, did you do that? Are you sure your Documents folder is not connected to OneDrive? In Windows 11 this can be the fact even if we do not notice this.

    Unfortunately, I am only a user and not developer. Hopefully   or someone from RWS team will be able to read the logs.

    In the meantime, here are some main reasons for frequent crashes of TS2024:

    • User profile from previous version
    • Project templates from previous version
    • Outdated plugins
    • Too many plugins
    • Weak processor, slow memory, slow HDD

    Possible solutions, if Studio has already been resetted:

    • Reset user profile
    • Change user profile to a default one
    • Import an user profile from here: C:\Program Files (x86)\Trados\Trados Studio\Studio18\UserProfiles
      (before doing this declare a profile with other name as default)
    • In Editor go to View and Reset window layout

    I dearly hope you can solve your problems.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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