Due to essential maintenance, access to Trados cloud will be unavailable on Saturday 30 August from 00:00 to 12:00 UTC.
  • State Not Answered
  • Replies 1 reply
  • Subscribers 432 subscribers
  • Views 38 views
  • Users 0 members are here
Options
Related

Error message when attempting to load bilingual CSV file into Trados

R. Blair Sly

I am attempting to load a bilingual CSV file into Trados Studio (2021 SR2 - 16.2.12.9338) for editing. The parameters I'm setting are in the first screenshot below. The problem is that when I attempt to open the file in Trados, I get an "Object reference not set to an instance of an object" message, and no translatable rows appear in the editor (see second screenshot). I've pasted the xml information attached to the error message below. Can anyone help me with next steps? Thanks.

<SDLErrorDetails time="8/22/2025 12:09:54 PM">

<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2147467261</HResult>
<StackTrace>
<![CDATA[ at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateIcon() at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateTranslationProvider() at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.TranslationProvider_PropertyChanged(Object sender, PropertyChangedEventArgs e) at System.ComponentModel.PropertyChangedEventHandler.Invoke(Object sender, PropertyChangedEventArgs e) at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.OnPropertyChanged(PropertyChangedEventArgs e) at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.ResetTranslationMemories() at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.CascadeItem_CascadeItemChanged(Object sender, CascadeItemChangedEventArgs e) at Sdl.ProjectApi.ProjectCascadeItem.OnCascadeItemChanged(ProjectCascadeItem oldCascadeItem, ProjectCascadeItem newCascadeItem) at Sdl.TranslationStudio.ProjectManagement.Settings.TranslationMemoriesSettingsPage.Save() at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.OnSave(Boolean validateInput) ]]>
</StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>ION-LAPTOP-7\ION</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ION-LAPTOP-7</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>7711548 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Trados Studio settings for loading a CSV file, showing delimiter as semicolon, source column as 4, translation column as 5, and options for excluding lines without delimiters.

Trados Studio editor view with no open translation memories or termbases, and no translatable rows displayed for the file en_es.csv.

Generated Image Alt-Text
[edited by: RWS Community AI at 5:50 PM (GMT 1) on 25 Aug 2025]
emoji
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
  • 0

    Probability score: 0.7  

    Question improvement suggestion: Provide more details about the parameters you are setting when loading the CSV file, as well as any specific steps you have already taken to troubleshoot the issue.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It seems you are encountering the "Object reference not set to an instance of an object" error when trying to load a bilingual CSV file into Trados Studio 2021. Here are some steps you can take to troubleshoot and potentially resolve this issue:  

    **Step 1:** **Check Parameters**  

    Ensure that the parameters you are setting for the CSV file are correct. If possible, share the specific settings you are using, as incorrect configurations can lead to errors.  

    **Step 2:** **Reset Trados Studio**  

    Perform a reset of Trados Studio settings. You can do this by following the steps outlined in the SDL article: [Resetting Trados Studio](gateway.sdl.com/.../000001414. This can help resolve issues related to corrupted settings.  

    **Step 3:** **Update Multilingual Excel File Type**  

    Uninstall the current version of the Multilingual Excel File Type and install the latest version from the RWS AppStore. This can often resolve compatibility issues with file types.  

    **Step 4:** **Check for Updates**  

    Make sure that your Trados Studio is updated to the latest version. Go to Help > Check for Updates within the application to ensure you have the most recent fixes and improvements.  

    **Step 5:** **Recreate the File**  

    If the issue persists, consider opening the CSV file in a program like Excel and saving it again. This can sometimes resolve formatting issues that may be causing the error.  

    **Step 6:** **Contact Support**  

    If none of the above steps work, consider reaching out to RWS Support for further assistance, as they may have more specific insights into this error.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI
    emoji