Unable to open Trados 2024

Question

Unfortunately, I'm currently unable to open Trados Freelance 2024. It shows the loading screen and then nothing seems to happen after that. Initially, it was showing the error message " "" Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances." 
 
 I then tried the solution with renaming the plugins folder but then another error comes up. When I try to uninstall or reintall the software, it comes up with the package error shown below. 
 
 Do you know how would be best to proce ed? Any advice or tips would be greatly appreciated!

Ana-Maria Matefi · Answer

Rob Kirby We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025314.

Ana-Maria Matefi | RWS Group

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Unable to open Trados 2024