Trados Studio 2014 will not start

Hello all,

This is my first time on the forum, so please be gentle with me.

I've been working very happily with Studio 2014 SP2 on Windows 10 for several months, but I'm now unable to use the software at all, as it will no longer start up.

When I try to start it, everything initially seems fine, the licence is recognised etc. but then, before the software even opens up, I receive the following error:

Service 'Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started.

From what I can tell, the problem seems to have started since a recent automatic Windows 10 update. Unfortunately, I was not aware that restore points in Windows 10 have to be activated (which I have now done), so I am unable to undo this update.

I'd be very grateful for any thoughts or advice.

Many thanks,

Steve

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Thread Subject & Description
Trados Studio 2014 will not start Hello all, This is my first time on the forum, so please be gentle with me. I've been working very happily with Studio 2014 SP2 on Windows 10 for several months, but I'm now unable to use the software at all, as it will no longer start up. When I try to start it, everything initially seems fine, the licence is recognised etc. but then, before the software even opens up, I receive the following error: Service 'Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' could not be started. From what I can tell, the problem seems to have started since a recent automatic Windows 10 update. Unfortunately, I was not aware that restore points in Windows 10 have to be activated (which I have now done), so I am unable to undo this update. I'd be very grateful for any thoughts or advice. Many thanks, Steve
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0 Paul over 9 years ago

Hi Steve,

I have seen this reported a few times in other forums and the solution for all the other users was upgrading to Studio 2015 which seemed to resolve the problem. So I haven't seen a solution to this for 2014 yet.

But let's try a reset and see if that helps. Based on Studio 2014 rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0\

Regards

Paul

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0 Steve Kilpin over 9 years ago in reply to Paul

Hi Paul,

Thanks for your suggestion.

So it's the folder named "11.0.0.0" that I should rename?

Regards,

Steve
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0 Paul over 9 years ago in reply to Steve Kilpin

Yes... sorry, I should have removed the slash at the end.

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0 Steve Kilpin over 9 years ago in reply to Paul

Thanks for the clarification. However, I've tried that and I still get the same error message when starting up.
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0 Paul over 9 years ago in reply to Steve Kilpin

ok - in this case can you log a support case so one of the engineers can take a look at your problem?

Go to the Knowledgebase;

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems

- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015

-- The installation went fine but now I get an error message etc

--- The problem occurs in (pick the appropriate tool/s)

---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul

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0 Daniel Isaacs over 9 years ago in reply to Paul

Hello Paul,

I woke up this morning to the exact same issue. Windows apparently updated itself overnight and since then, I have been getting the same error message.

I've been through all of the suggested fixes and - nothing helps.

I've deleted the Windows updates, and still nothing.

I've uninstalled and reinstalled SDL Studio 2014 four times so far, and still nothing.

I am at an absolute loss.

I've logged a case in the Knowledge Base but I can't really afford to wait until they get to it - if they get to it. It says it's only medium priority for them, which is all very well but it's absolute top priority for me.

Are there any other suggestions other than the above that might work?

Many thanks in advance,

Regards,

Daniel
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0 Daniel Isaacs over 9 years ago in reply to Paul

Hello Paul,

I woke up this morning to the exact same issue. Windows apparently updated itself overnight and since then, I have been getting the same error message.

I've been through all of the suggested fixes and - nothing helps.

I've deleted the Windows updates, and still nothing.

I've uninstalled and reinstalled SDL Studio 2014 four times so far, and still nothing.

I am at an absolute loss.

I've logged a case in the Knowledge Base but I can't really afford to wait until they get to it - if they get to it. It says it's only medium priority for them, which is all very well but it's absolute top priority for me.

Are there any other suggestions other than the above that might work?

Many thanks in advance,

Regards,

Daniel
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0 Paul over 9 years ago in reply to Daniel Isaacs

Hi Daniel,

Rename this folder and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\

Also this one:

c:\Users\[USERNAME]\AppData\Local\SDL\

Regards

Paul

Paul Filkin | RWS Group

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0 Daniel Isaacs over 9 years ago in reply to Paul

Hi Paul

Thanks for your reply.

Unfortunately, that didn't work either.

I have also restored my system back to December 15th (last restore point) but I'm still getting the same message.

I'm really at a loss ...

All assistance would be greatly appreciated.

Many thanks

Daniel
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0 Paul over 9 years ago in reply to Daniel Isaacs

Hello Daniel,

I think you're going to have to have Support look at this. You could try this (but adapt for 2014 where appropriate) which I found for a different problem but perhaps the temp files are causing a problem here for you too:

1. Close Studio

2. Press Windows + R key, input %temp% in the blank box and press Enter key.
By this, the temp files are displayed, please delete them as many as you can.

3. Go to Control Panel--User Account--'Change User Account Control Settings' as attachment 2,
then change to 'Never notify'

4. Refer to link below to reset Studio.
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4393

5. Go to Control Panel- Programs, and right click on SDL Trados Studio 2015**, select 'Repair'.

6. Refer to link below to replace some problematic files.
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:8360

7. Restart Studio 2015.

Regards

Paul

Paul Filkin | RWS Group

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0 Daniel Isaacs over 9 years ago in reply to Paul

Hi Paul,

Thanks. I did all that you said, but still no luck. Still throwing me this error.

I have already submitted a log to the KB, how do I get Support involved?

Many thanks again

Daniel
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0 Paul over 9 years ago in reply to Daniel Isaacs

Hi Daniel,

If you completed the solution finder with your log, and submitted the case, then they will be touch, probably Monday/Tuesday. If you send me the email notification you should have received I'll follow up with them first thing and wee what we can do.

Regards

Paul
pfilkin@sdl.com

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0 Daniel Isaacs over 9 years ago in reply to Paul

Thank you Paul. I sent you the reference number of the KB log I sent, to your email. As I mentioned there, thank you for your willingness to help here, and for your willingness to try to follow this up from your end as well. I appreciate it greatly.
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Trados Studio 2014 will not start