Thank you for commenting on my post, Paul. I posted this a while ago and no human at RWS got back to me yet with a solution or even recognizing the issue. This is quite disappointing. Thanks for your support.

Cylvie Frechette 

Cylvie Frechette said:

I posted this a while ago and no human at RWS got back to me yet with a solution or even recognizing the issue.

Apologies... it's easy to miss posts in a public forum with no guarantees of support.  The best way to be sure is to have a support contract and then you don't rely on the good will of any user replying in their own time.  It also helps to create sample files as I did in the other post - makes it much more likely to get a response as it doesn't take so much time out of anyone's day to mock up the problem you're describing.

Cylvie Frechette 

Cylvie Frechette said:

I posted this a while ago and no human at RWS got back to me yet with a solution or even recognizing the issue.

Apologies... it's easy to miss posts in a public forum with no guarantees of support.  The best way to be sure is to have a support contract and then you don't rely on the good will of any user replying in their own time.  It also helps to create sample files as I did in the other post - makes it much more likely to get a response as it doesn't take so much time out of anyone's day to mock up the problem you're describing.