Probability score: 0.7  

Question improvement suggestion: Provide the exact error message you receive when trying to access Language Cloud, as well as any specific troubleshooting steps you have already attempted.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! Here are some steps you can take to troubleshoot the issue with Language Cloud not being available in Trados Studio 2021 SR2:

**Step 1:** Ensure you have the latest version of Trados Studio installed. You mentioned you updated, but double-check that you are on the latest cumulative update for your version.

**Step 2:** Clear the Language Cloud settings. Close Trados Studio and navigate to the following directory:  

`C:\Users\[USERNAME]\App Data\Roaming\SDL\SDL Trados Studio\Studio16`  

Delete or rename the file named `Language Cloud Machine Translation.bin`. This will reset your Language Cloud credentials.

**Step 3:** Reopen Trados Studio and log in to your Language Cloud account again. Make sure you are using the correct RWS ID and password.

**Step 4:** If the issue persists, check if Language Cloud is enabled in your project settings. Go to Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation, and ensure that Language Cloud is selected as the MT provider.

**Step 5:** If you still encounter issues, consider uninstalling and reinstalling the Language Cloud plugin from the RWS AppStore to ensure you have the latest version compatible with your Trados Studio version.

**Step 6:** Lastly, if none of the above steps work, it may be beneficial to check for any known issues or outages with the Language Cloud service, as there can be intermittent problems affecting availability.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

I installed the Language Weaver app and that seems to be working. But since it's not supposed to be maintained anymore, I suppose it's not really up to date, but it'll do until Language Cloud can be restored. 

Danielle Hart We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033872.

Thank you!