Language Cloud not available

Question

I'm using Trados Studio 2021 SR2 - 16.2.12.9338. Language Cloud is not working at all, I get a message that it's not available. I updated my Trados version, and had to even uninstall it and reinstall it because all kinds of weird things and messages were happening. Language Cloud It is checked in the Translation memory and Automatic Translation window. Not sure what else I can to do to get it back... Any ideas? Thank you!

Removed AI Suggestion
[edited by: Danielle Hart at 6:46 PM (GMT 0) on 8 Dec 2025]

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide the exact error message you receive when trying to access Language Cloud, as well as any specific troubleshooting steps you have already attempted. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello! Here are some steps you can take to troubleshoot the issue with Language Cloud not being available in Trados Studio 2021 SR2: 
 **Step 1:** Ensure you have the latest version of Trados Studio installed. You mentioned you updated, but double-check that you are on the latest cumulative update for your version. 
 **Step 2:** Clear the Language Cloud settings. Close Trados Studio and navigate to the following directory: 
 `C:\Users\[USERNAME]\App Data\Roaming\SDL\SDL Trados Studio\Studio16` 
 Delete or rename the file named `Language Cloud Machine Translation.bin`. This will reset your Language Cloud credentials. 
 **Step 3:** Reopen Trados Studio and log in to your Language Cloud account again. Make sure you are using the correct RWS ID and password. 
 **Step 4:** If the issue persists, check if Language Cloud is enabled in your project settings. Go to Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation, and ensure that Language Cloud is selected as the MT provider. 
 **Step 5:** If you still encounter issues, consider uninstalling and reinstalling the Language Cloud plugin from the RWS AppStore to ensure you have the latest version compatible with your Trados Studio version. 
 **Step 6:** Lastly, if none of the above steps work, it may be beneficial to check for any known issues or outages with the Language Cloud service, as there can be intermittent problems affecting availability. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

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Language Cloud not available