Probability score: 0.6

Question improvement suggestion: Please provide the exact version of Trados Studio you are using and any troubleshooting steps you have already attempted to restore the second account.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Raffaella,

I understand that you're experiencing an issue with your customer's account disappearing from the available options in Trados Studio 2024. Here are some steps you can take to try and restore the second account:

**Step 1:** Click on your user initials in the upper corner of Trados Studio and select "Switch Account." This should bring up the "Your Accounts" screen where you can check if the customer's account is listed.

**Step 2:** If the account is not visible, try clearing the stored credentials. You can do this by going to the Credential Manager in your Windows settings and removing any saved credentials related to Trados Studio.

**Step 3:** If the issue persists, navigate to the following directory: `C:\Users\%username%\AppData\Roaming\Trados\Platform\` and rename the "Identity" folder. This will reset your account settings.

**Step 4:** If you have access to the customer's account details, try logging in again to see if it reappears.

**Step 5:** Lastly, ensure that there have been no recent changes to your account settings or permissions that might affect visibility.

If none of these steps resolve the issue, please provide more details about any error messages you may have encountered or any other troubleshooting steps you've already taken.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Probability score: 0.6

Question improvement suggestion: Please provide the exact version of Trados Studio you are using and any troubleshooting steps you have already attempted to restore the second account.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Raffaella,

I understand that you're experiencing an issue with your customer's account disappearing from the available options in Trados Studio 2024. Here are some steps you can take to try and restore the second account:

**Step 1:** Click on your user initials in the upper corner of Trados Studio and select "Switch Account." This should bring up the "Your Accounts" screen where you can check if the customer's account is listed.

**Step 2:** If the account is not visible, try clearing the stored credentials. You can do this by going to the Credential Manager in your Windows settings and removing any saved credentials related to Trados Studio.

**Step 3:** If the issue persists, navigate to the following directory: `C:\Users\%username%\AppData\Roaming\Trados\Platform\` and rename the "Identity" folder. This will reset your account settings.

**Step 4:** If you have access to the customer's account details, try logging in again to see if it reappears.

**Step 5:** Lastly, ensure that there have been no recent changes to your account settings or permissions that might affect visibility.

If none of these steps resolve the issue, please provide more details about any error messages you may have encountered or any other troubleshooting steps you've already taken.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI