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Trados Studio 2024 SR1 - 18.1.3.6657 shuts down in the same segments

Patricia Fortunato

Hello there,

I have been experiencing occasional crashes with Trados Studio 2024 on specific segments, to the point where I could pass the mouse over it. This segments are full of tags. And when a segment is "corrupted" Trados shuts down with no messages and I'm not able to complete the task, unless I leave the corrupted segment untouched.

It crashes mostly when I work on InDesign files. 

I tried to repair, uninstall, reinstalled and nothing worked. I also try to disabled the TM and Termbase, but nothing has changed. I noticed that when I go under View, and try to select 

the green checkmark and that with red X the tags remain the same in this files.

My computer : Windows 11 Pro 64 bits, version 25H2 , 16 GB of RAM, 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (2.42 GHz)

Trados version : Trados Studio 2024 SR1 - 18.1.3.6657

Could you help me to fix thi problem?

Thank you!

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[edited by: Patricia Fortunato at 3:59 PM (GMT 0) on 16 Dec 2025]
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  • 0

     

    If certain segments are infected and the source file is IndDsign, try to open the idml in InDesign and reexport it as idml again. Tons of tags are very untypical for InDesign files, these are mostly nearly tag free, if created properly.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0 in reply to Jerzy Czopik

    Thank you Jerzy for our quick response.

    Unfortunately, I don't have InDesign, so I can't try this solution.
    Furthermore, I translate various types of files that are managed by an agency (the PMs manage the TM, Termbase, etc. and send me the packages to translate), I'm not allowed to change anything.

    I have to say that this doesn't only happen with InDesign files.

    I think the problem is with the tags because when I select the diamond for ‘no tags text’ in ‘VIEW’, it worked, but I only tried it in this last file where I had problems. But I can't understand what's going on.

    Could it be a bug? How can we fix it?
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  • 0 in reply to Patricia Fortunato

     

    You can always ask your PM to do what I suggest.

    But if that problem persists, please try to do the following:

    • Go to File -> Setup -> Manage user profiles and reset the user profile. If you have changed settings, these will be lost, if you did not create a backup of your profile before. Doing that now can be helpful, so when asked save the current profile in a decent place and with a meaningful name.
    • Restart Trados Studio
    • Open any unproblematic file in the Editor and go to View -> Reset window layout
    • Restart Studio once again

    Hopefully this helps. If not, have you imported any old user profiles or project templates? If not, which is the version of your program and the program used by your PM? Do you have any plugins installed?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0 in reply to Jerzy Czopik

    I've already asked my PM about it, but no error has been reported by the other traslators. She has no idea...

    I've done all resets as you explained. After all steps, I've tried 2 different files: In Design and Word, both with problematic segments, but the problem persists. It shuts down when I click on the same specifcs segments. The only way to work is selecting the diamond for ‘no tags text’ in ‘VIEW’, as I said before.

    The answers to your questions:

    have you imported any old user profiles or project templates?

    No

    If not, which is the version of your program and the program used by your PM?

    Trados 24

    Do you have any plugins installed?

    No, just the default of Trados: Language Weaver Provider and Open AI Provider for Trados.

    Thank you!
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