Cannot find central directory

Good morning,

I have a technical issue in SDL Trados 2019 that I cannot solve at all, I have looked at past links and contributions in the Community with regards to the following error but nothing has worked.

I am trying to preview the target text in Word 2021 from Trados but I am getting the error: Cannot find central directory.

I have also tried to save target text as as well but I get the same error.

I have tried opening a new SDL project in Trados and then pasting the .sdlxliff document, which has my translation at 74% progress and opening it in project.

What else can I do? I am contractually obligated to send translation in .docx.

Thank you in advance!

Charlene.

P.s. Translation must contain tags and non-breaking hyphens and spaces too.

Full version number SDL Trados Studio 2019 SR2 15.2.8.3007

Error message in SDL Trados Studio 2019 stating 'Cannot find central directory' with options for 'Knowledge Base', 'Community', and an 'OK' button.



Removed AI Suggestion
[edited by: Charlene Farrugia at 9:54 AM (GMT 0) on 18 Feb 2026]
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