Probability score: 0.7  

Question improvement suggestion: Provide specific details about any error messages received during the process and clarify if any troubleshooting steps have already been attempted.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! Thank you for reaching out regarding the issues you're experiencing with the DeepL plugin in Trados Studio. Let's go through some steps to help you resolve this:

**Step 1:** Ensure that you have the latest version of Trados Studio installed. Since you mentioned you are using Trados Studio 2024 SR1, make sure to check for any updates by going to **Help > Check for updates**.

**Step 2:** Uninstall the current DeepL Translation Provider plugin. You can do this by navigating to **Add-Ins > RWS AppStore > Installed plug-ins** and selecting the uninstall option.

**Step 3:** After uninstalling, download and install the latest version of the DeepL Translation Provider from the RWS AppStore. This ensures that you have the most up-to-date features and fixes.

**Step 4:** Verify that your DeepL account is active and that you are using a valid API key. If you have recently changed your API key, make sure to update it in the plugin settings.

**Step 5:** Check the languages in your project to ensure they are supported by DeepL. Some languages may have specific conditions or may not be available for translation.

**Step 6:** If the issue persists, try resetting your Trados Studio settings. This can sometimes resolve configuration issues that may be affecting the plugin's functionality.

**Step 7:** Lastly, ensure that you have a stable internet connection, as this is crucial for the DeepL plugin to function properly.

If you follow these steps and still encounter issues, please provide any specific error messages you receive, as this will help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

1. Tengo instalada la versión más reciente de Trados Studio

2 y 3. Ya he desinstalado y reinstalado el plugin de Deepl al menos en tres ocasiones

4. La cuenta de Deepl está vigente y funcionando, lo que veriifiqué directamente con la ayuda de Deepl

5. El lenguaje destino es español, que está soportado por Deepl y Trados

6. Ya he restablecido los valores por defecto sin resultados

7. Mi conexión a Internet es estable.

Espero su respuesta. Gracias

Hi Online Norma Leticia García Carbajal

Please check the below article and try the troubleshooting indicated there:

https://gateway.rws.com/csm?sys_kb_id=30e04d423bbbf61093afd79704e45a88&id=kb_article_view&sysparm_rank=22&sysparm_tsqueryId=ef1e5f2e83980b94a6b1fab8beaad3a8

Best regards,

Anca

Hi Anca. Thanks for the quick reply.
I've followed all the steps, but the problem persists.
I've already confirmed that the activation key is correct.
I've checked the folders you mentioned and deleted everything related to the outdated plugin.
I look forward to your feedback. Thanks

Norma Leticia García Carbajal We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0047125.