Error message when "Translate a single document" trouble since upgrading to SR

I am unable to upload a docx to translate since I upgraded to Studio 2015 SR2. I have a Word docx 2016 to translate. When I click on "Translate single document" in Studio and choose the document, click on "open file" , the OK on "open document", get the below error. How can I fix it? Thanks. Talia

<SDLErrorDetails time="3/11/2016 9:07:32 AM">
  <ErrorMessage>Expecting element 'NonTranslatableStyleMappingRule' from namespace 'schemas.datacontract.org/.../Sdl.FileTypeSupport.Filters.MicrosoftOffice.Core.Common'.. Encountered 'Element'  with name 'NonTranslatableStyleMappingRule', namespace 'schemas.datacontract.org/.../Sdl.FileTypeSupport.Filters.MicrosoftOffice.Common'. </ErrorMessage>
  <Exception>
    <Type>System.Runtime.Serialization.SerializationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>System.Runtime.Serialization</Source>
    <HResult>-2146233076</HResult>
    <StackTrace><![CDATA[   at System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
   at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlReader reader)
   at Sdl.Core.Settings.Implementation.DataContractSerializableSetting`1.get_Value()
   at Sdl.FileTypeSupport.Framework.Core.Settings.ObservableList`1.GetListItemFromSettings(ISettingsGroup settingsGroup, String listItemSetting, Boolean& foundSetting)
   at Sdl.FileTypeSupport.Framework.Core.Settings.ObservableList`1.PopulateFromSettingsGroup(ISettingsGroup settingsGroup, String listSettingId)
   at Sdl.FileTypeSupport.Filters.MicrosoftOffice.Settings.UserSettingsNonTranslatableStyles.PopulateFromSettingsBundle(ISettingsBundle settingsBundle, String fileTypeConfigurationId)
   at Sdl.FileTypeSupport.Filters.MicrosoftOffice.Parser.DocxParser.InitializeSettings(ISettingsBundle settingsBundle, String configurationId)
   at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.SetFrameworkPropertiesForComponents()
   at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
   at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
   at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5082.0</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-AMF2KPE\bondt</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-AMF2KPE</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6204812 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

  • Hi Walter, I think I need online help. You sent me this article already and I followed the instructions on a project that I thought I deleted in my Studio. I thought by following the instructions on the article, I would resolve the problem. It did not. Now I deleted that project from Studio and I am trying to start again. I click on "Translate single project" choose the docx, click on next and I get the error. The error does not even let me upload the document in Studio. Please help. It all started since I upgraded Studio 2015. The error is :

    <SDLErrorDetails time="3/11/2016 9:07:32 AM">
    <ErrorMessage>Expecting element 'NonTranslatableStyleMappingRule' from namespace 'schemas.datacontract.org/.../Sdl.FileTypeSupport.Filters.MicrosoftOffice.Core.Common'.. Encountered 'Element' with name 'NonTranslatableStyleMappingRule', namespace 'schemas.datacontract.org/.../Sdl.FileTypeSupport.Filters.MicrosoftOffice.Common'. </ErrorMessage>
    <Exception>
    <Type>System.Runtime.Serialization.SerializationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>System.Runtime.Serialization</Source>
    <HResult>-2146233076</HResult>
    <StackTrace><![CDATA[ at System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
    at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
    at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlReader reader)
    at Sdl.Core.Settings.Implementation.DataContractSerializableSetting`1.get_Value()
    at Sdl.FileTypeSupport.Framework.Core.Settings.ObservableList`1.GetListItemFromSettings(ISettingsGroup settingsGroup, String listItemSetting, Boolean& foundSetting)
    at Sdl.FileTypeSupport.Framework.Core.Settings.ObservableList`1.PopulateFromSettingsGroup(ISettingsGroup settingsGroup, String listSettingId)
    at Sdl.FileTypeSupport.Filters.MicrosoftOffice.Settings.UserSettingsNonTranslatableStyles.PopulateFromSettingsBundle(ISettingsBundle settingsBundle, String fileTypeConfigurationId)
    at Sdl.FileTypeSupport.Filters.MicrosoftOffice.Parser.DocxParser.InitializeSettings(ISettingsBundle settingsBundle, String configurationId)
    at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.SetFrameworkPropertiesForComponents()
    at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
    at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
    at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
    at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
    at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
    at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
    at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
    at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
    at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
    at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5082.0</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-AMF2KPE\bondt</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-AMF2KPE</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6204812 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
  • Hi Talia,

    I logged a ticket on your behalf so a support engineer should be in touch to help you sort this out.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • Just closing this one off... we just resolved this following the instructions in the KB Walter mentioned.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub