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Studio 2015 SP2 CU4 will not open error Studio 4/Studio Menu Maker, urgent please

Sian Cooper

Hi, I finally decide to upgrade my work environment and it is broken, so urgent assistance appreciated, please. After installing SP2, I got this error, still there after installing CU4. I have upgraded Multiterm, too. See error message detail below. I'm hoping it is a question of cleaning an add on folder, but I'm afraid I don't recall how? Thanks all

Fullscreen sdlerror-201648-23h15m12s.sdlerror.xml Download 
<SDLErrorDetails time="08/04/2016 23:15:19">
  <ErrorMessage>C:\Program Files (x86)\SDL\SDL Trados Studio\Studio4\Studio Menu Maker.exe</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>System.Drawing</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at System.Drawing.Icon.ExtractAssociatedIcon(String filePath, Int32 index)
   at Sdl.TranslationStudio.Start.Help.StartExplorerBarControl.PopulateOpenExchangeApps()
   at Sdl.TranslationStudio.Start.Help.StartExplorerBarControl..ctor()
   at Sdl.TranslationStudio.Start.Splash.SimpleStartView.<.cctor>b__0()
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at System.Lazy`1.get_Value()
   at Sdl.TranslationStudio.Start.Splash.SimpleStartView.GetExplorerBarControl()
   at Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
   at Sdl.Desktop.Platform.WinForms.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init()
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive)
   at Sdl.Desktop.Platform.Implementation.Studio.Run()
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5087.4</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>SIAN\Sian</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>SIAN</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>4144356 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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  • 0 in reply to Paul

    Ha ha, Paul, no, I guessed that one - see my screen shots, the 2015 folder doesn't contain Menu Maker either, only SDLXLIFF split and merge. So... I'm guessing I did have it installed at some point, and uninstalled it before upgrading. And the uninstall has left something behind, maybe in the registry... but rather desperate, if you can think of any other actions I could take? Maybe I need to uninstall Studio and reinstall the whole thing, would like to avoid that as rather long and tedious. Thanks!


    ** edit - oh, damn - I see you do suggest to do exactly that. Sigh. OK then... but I think the menu maker dev team need to know their uninstall may be leaving something behind? thanks
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