Error message when copying / cutting text in SDL Trados Studio Freelance 2014

Former Member
Former Member

I keep getting the following error message when I copy/cut text in SDL Trados Studio Freelance 2014. I'm losing a LOT of time because of this… Is there any way to solve this problem?

Here is the error log:

<SDLErrorDetails time="16/04/2016 21:09:46">
  <ErrorMessage>Échec de l'opération du Presse-papiers demandée.</ErrorMessage>
  <Exception>
    <Type>System.Runtime.InteropServices.ExternalException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>-2147221040</ErrorCode>
    <HelpLink />
    <Source>System.Windows.Forms</Source>
    <HResult>-2147221040</HResult>
    <StackTrace><![CDATA[   à System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
   à System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
   à Sdl.DesktopEditor.Control.ClipboardAccess.Set(IDocumentFragment iDocFragment)
   à AbstractFrameworkEditControl.CopySelectionToClipboard()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.Copy()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.CopyActionHandler.Execute()
   à Sdl.Desktop.Platform.CommandBars.RetargetableAction.Execute()
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
   à Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   à Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
   à System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
   à System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
   à System.Windows.Forms.Control.WmKeyChar(Message& m)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>11.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8269152 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thanks for your help.

EDIT: I have the error message when copying/cutting text with shortcuts AND with the mouse.

Parents Reply Children
  • Unknown said:
    And of course there is no way to contact sdl support in my case!

    Of course there is.  If your problem occurred after an update and the software no longer works then this is really an installation issue.  

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • Former Member
    0 Former Member in reply to Paul

    Thank you for your reply. I tried this URL earlier but it didn't work, I now realise my adblocker prevented it from loading.
    On a side note, there's no mention whatsoever of this link in my SDL account, and useful links and features are too hard to find with all those websites…
    Anyway, thank you again for your help, I will fill in the form now.


    I have just submitted the request, let's just hope I'll find a solution before being late on my projects…

  • Former Member
    0 Former Member in reply to Former Member
    Someone from SDL customer service took control over my PC for one hour or so, and did not find the source of the problem. However, it seems it's not coming from the update…
    The person suggested that it was coming from a faulty Windows 10 installation and recommended that I repair the installation.
    Therefore I finally found the time to do so between two projects after making all the necessary backups.
    I reinstalled Windows 10 Pro and directly installed Trados 2014 to check that no other software was interfering.
    Basically, I have installed:
    -SDL Trados 2014
    -Mozilla Firefox
    -Mozilla Thunderbird
    -Office Business 365
    -Adobe Flash Player
    -FileZilla
    -ESET Smart Security
    All are official versions (not cracked). I also checked while the antivirus/firewall was totally deactivated.
    Besides I have never had any problem with other software. The only one that keeps giving me error messages is… Trados 2014.
    So as I said, I feel like I wasted a few hundreds euros for nothing since I can no longer work properly with it. I'm losing huge amounts of time. I'm definitely not about to pay for an upgrade to get the same problems.