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Error message when copying / cutting text in SDL Trados Studio Freelance 2014

Former Member
Former Member

I keep getting the following error message when I copy/cut text in SDL Trados Studio Freelance 2014. I'm losing a LOT of time because of this… Is there any way to solve this problem?

Here is the error log:

<SDLErrorDetails time="16/04/2016 21:09:46">
  <ErrorMessage>Échec de l'opération du Presse-papiers demandée.</ErrorMessage>
  <Exception>
    <Type>System.Runtime.InteropServices.ExternalException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>-2147221040</ErrorCode>
    <HelpLink />
    <Source>System.Windows.Forms</Source>
    <HResult>-2147221040</HResult>
    <StackTrace><![CDATA[   à System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
   à System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
   à Sdl.DesktopEditor.Control.ClipboardAccess.Set(IDocumentFragment iDocFragment)
   à AbstractFrameworkEditControl.CopySelectionToClipboard()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.Copy()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.CopyActionHandler.Execute()
   à Sdl.Desktop.Platform.CommandBars.RetargetableAction.Execute()
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
   à Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   à Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
   à System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
   à System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
   à System.Windows.Forms.Control.WmKeyChar(Message& m)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>11.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8269152 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thanks for your help.

EDIT: I have the error message when copying/cutting text with shortcuts AND with the mouse.
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  • 0
    Please first just try to go to View and reset the window layout.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • Former Member
    0 Former Member in reply to Jerzy Czopik

    Thank you for your reply. I just tried that and I still get the error message when copying/cutting. I've tried to repair the installation from Windows as well but still no luck. I've just downloaded the latest installation package and I'll try to reinstall it now.
  • Former Member
    0 Former Member in reply to Former Member
    Someone from SDL customer service took control over my PC for one hour or so, and did not find the source of the problem. However, it seems it's not coming from the update…
    The person suggested that it was coming from a faulty Windows 10 installation and recommended that I repair the installation.
    Therefore I finally found the time to do so between two projects after making all the necessary backups.
    I reinstalled Windows 10 Pro and directly installed Trados 2014 to check that no other software was interfering.
    Basically, I have installed:
    -SDL Trados 2014
    -Mozilla Firefox
    -Mozilla Thunderbird
    -Office Business 365
    -Adobe Flash Player
    -FileZilla
    -ESET Smart Security
    All are official versions (not cracked). I also checked while the antivirus/firewall was totally deactivated.
    Besides I have never had any problem with other software. The only one that keeps giving me error messages is… Trados 2014.
    So as I said, I feel like I wasted a few hundreds euros for nothing since I can no longer work properly with it. I'm losing huge amounts of time. I'm definitely not about to pay for an upgrade to get the same problems.
  • 0 in reply to Former Member
    I had the same problem with Studio 2015 and found the reason. I use Punto Switcher program for auto switching keyboard layout EN<>RU. The program tracks the clipboard. To resolve the problem I had to switch the programm OFF. So you can find a program which process the clipboard. Good luck!
  • Former Member
    0 Former Member in reply to Alexander Konosov
    Hi Alexander, thank you for your reply. I don't use Punto Switcher however I sometimes use the Windows Language Preferences icon that appears in the task bar to switch keyboard layout. The only program I can think of that accesses the clipboard is ccleaner. I'm currently using the trial version of Studio 2015 and I haven't encountered the error message yet, but I'll try and uninstall ccleaner if I get the error message again.
  • 0 in reply to Former Member
    Mathieu

    I don't think that CCleaner is the culprit. I use CCleaner and never had any problem with the clipboard. I also don't see why CCleaner should mess around with the clipboard, it's not part of the tasks of this utility.

    Walter
  • Former Member
    0 Former Member in reply to Walter Blaser
    Hi Walter. Thanks for your reply, I've been using CCleaner for years as well and never had any problems either. And CCleaner does erase the clipboard when you run the cleaning tool so dealing with the clipboard is part of its functions.
    Anyway after everything I tried, I am now pretty sure the culprit is Trados itself (the problem happens even when Trados is installed on a fresh Windows 10 installation). It is the only program I'm having problems with whereas I am running many other programs, some of which are much more demanding BTW.
    I believe it may be a compatibility issue with my hardware, but then again it is the only program that fails when I try to copy/cut text, it is not my fault if it is not properly designed ! Hence my conclusion: SDL Trados Studio is the culprit.
    So, to sum it up, I paid for Studio 2014 but it is now useless/counter-productive.
    I was granted a 12-month trial for 2015 and I get the same error messages, so useless as well.
    The SDL person I was in contact with hasn't replied my last message (that was more than 15 days ago).
    I've lost all hope that SDL will actually try and help me, I am now focusing on trying to find a new TAO tool.
  • Former Member
    0 Former Member in reply to Former Member
    Update: this is definitely not a hardware compatibility issue as I moved from a Haswell build to a Skylake build (new motherboard, new CPU, new SSD, new RAM, new GPU...) and I am still getting the error messages, even with Studio 2015. It happens less often but the problem remains anyway, and I still feel like I wasted my money as SDL simply ignores the problem.
  • 0 in reply to Former Member
    This is also definitely NOT a SDL problem. There must be another software running on your PC, which does interfere with the clipboard operations. Please check all programs, which could use clipboard - like dictating software or similar. The culprit will be there, not in Studio.
    BTW, did you reset your user profile in Studio and maybe renamed the folder SDL Trados Studio, which you can find in your user account in AppData, Roaming settings?
    The error message points to an external operation.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • Former Member
    0 Former Member in reply to Jerzy Czopik
    Another software... yes, Windows 10 Pro. As I said in my previous posts, I tried on a clean install (with only firefox and office 365) and the problem remains. The problem definitely is from the program, it seems to appear when I use Alt Tab and copying/cutting too quickly.
    And of course the message points to an external operation, it happens mostly when I try to copy/cut stuff from trados and paste it in Firefox or else... You can defend SDL all you want the fact is that this is the only "pro" software that is not working properly, period.
  • Former Member
    0 Former Member in reply to Former Member
    And to answer your question, yes I tried countless times resetting user settings, trados layout... And so did the SDL support and it did not resolve anything...
  • 0 in reply to Former Member
    I have exactly the same situation here - Windows 10, O365, freshly installed Studio 2015 and never ever have encountered ANY problems with Cut&Paste. Did you adapt any shortcuts for that? When you use ALT+Tab, you are switching applications in Windows.
    BTW, if you are using copy&paste for web searching, why not use the Web Lookup tool from open exchange? This would save you dozens of copy&paste operations.
    In fact I do not really defend SDL. But from what I can tell, you are the only one person with this problem. Nothing similar has been reported on any known list, so this really seems to be a problem with your particular configuration. Keyboard driver, modifications of shortcuts and many more operations by the user may be the cause. But I am quite certain the problem is not caused by Studio - or if it is, there is something else in your setup, not present on other machines, causing that problem in conjunction with Studio.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Reply
  • 0 in reply to Former Member
    I have exactly the same situation here - Windows 10, O365, freshly installed Studio 2015 and never ever have encountered ANY problems with Cut&Paste. Did you adapt any shortcuts for that? When you use ALT+Tab, you are switching applications in Windows.
    BTW, if you are using copy&paste for web searching, why not use the Web Lookup tool from open exchange? This would save you dozens of copy&paste operations.
    In fact I do not really defend SDL. But from what I can tell, you are the only one person with this problem. Nothing similar has been reported on any known list, so this really seems to be a problem with your particular configuration. Keyboard driver, modifications of shortcuts and many more operations by the user may be the cause. But I am quite certain the problem is not caused by Studio - or if it is, there is something else in your setup, not present on other machines, causing that problem in conjunction with Studio.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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