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Error message when copying / cutting text in SDL Trados Studio Freelance 2014

Former Member
Former Member

I keep getting the following error message when I copy/cut text in SDL Trados Studio Freelance 2014. I'm losing a LOT of time because of this… Is there any way to solve this problem?

Here is the error log:

<SDLErrorDetails time="16/04/2016 21:09:46">
  <ErrorMessage>Échec de l'opération du Presse-papiers demandée.</ErrorMessage>
  <Exception>
    <Type>System.Runtime.InteropServices.ExternalException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>-2147221040</ErrorCode>
    <HelpLink />
    <Source>System.Windows.Forms</Source>
    <HResult>-2147221040</HResult>
    <StackTrace><![CDATA[   à System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
   à System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
   à Sdl.DesktopEditor.Control.ClipboardAccess.Set(IDocumentFragment iDocFragment)
   à AbstractFrameworkEditControl.CopySelectionToClipboard()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.Copy()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.CopyActionHandler.Execute()
   à Sdl.Desktop.Platform.CommandBars.RetargetableAction.Execute()
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
   à Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   à Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
   à System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
   à System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
   à System.Windows.Forms.Control.WmKeyChar(Message& m)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>11.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8269152 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thanks for your help.

EDIT: I have the error message when copying/cutting text with shortcuts AND with the mouse.
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  • 0
    Please first just try to go to View and reset the window layout.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • Former Member
    0 Former Member in reply to Jerzy Czopik

    Thank you for your reply. I just tried that and I still get the error message when copying/cutting. I've tried to repair the installation from Windows as well but still no luck. I've just downloaded the latest installation package and I'll try to reinstall it now.
  • 0 in reply to Former Member
    I don't copy & paste as often. Nonetheless, when you paste to Firefox, pelase consider using WebLookup - this does the same, but you don't have to copy&paste, just selecting and sending to WebLookup does the trick.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • Former Member
    0 Former Member in reply to Jerzy Czopik

    Hi Jerzy, thank you for your suggestion. I did note it yesterday but this only solves half of the problem since it remains for copying/cutting & pasting text within Trados.
    But it will come handy when the problem returns and beyond that, it seems to be a very useful & time saving app. As a matter of fact, I'm finishing the small project I'm currently working on and I'll install the addon afterwards.

    Edit: as regards the reference numbers I copy in Firefox, I have to use Firefox or another web browser because I have to paste the number at the end of a URL to display a product page, I'm not sure I can do that with Web Look Up, but still I will use it for my searches.
  • 0 in reply to Former Member
    Hi Matthieu,

    While I haven't experienced your problem, I'd be curious to learn what's causing it. I think it would be interesting if you could share with us the steps you're following so we can test and see if others here can reproduce the issue. You've mentioned that you use Firefox, does this also happen with other browsers? I remember reading about copy/pasting issues related to Firefox, although I couldn't tell you what they are specifically.
  • Former Member
    0 Former Member in reply to Nora Díaz
    Hi Nora,
    The problem happens when I copy/cut text within Trados as well. It is quite random. I can work days without the error showing up and the next session, I will not be able to copy/cut a single word without having the error message.
    Cutting text seems to trigger the problem more often that copying. At least it was very obvious when the SDL Support remotely took control over my PC and asked me to reproduce the bug. Now that I have a completely new machine, the problem is much rarer and harder to reproduce.
    I am about to start a post-editing project that will most likely trigger the problem again, I will post any developments here.
    I am talking about post-editing files because they require heavy use of copy/cut, but it happens whatever the file type (we've tested several file types with the SDL support).
  • 0 in reply to Former Member

    Hi again Matthieu,

    Sorry to read that the first link I sent you was not helpful, I thought that as so many were presenting different problems with Windows 10 clipboard all down the page, one of the conversations might trigger an idea that helps you find a solution.

    I didn't ask if you disabled ESET, that would be risky as you have to cut and paste so often. I asked if you have added the Studio application to the ESET exceptions list? It and any other heavy-duty 3rd party software should be added to the ESET exceptions list as a matter of course.

    I copy and paste from Studio quite often but not every 15 seconds. As you say, the frequency could cause some sort of failure in clipboard. That sounds likely, actually. I remember MS Word years ago would not cope with too much copy/cut and pasting. It would freeze. That could be down to Windows itself not coping rather than any software, or to limited RAM. I know nothing about the background stuff.

    Sorry for all the 'silly questions' but sometimes asking them can trigger solutions...

    If you look at these links:
    forum.openelement.com/.../forum_posts.asp
    forum.gregland.net/viewtopic.php
    steamcommunity.com/.../
    bugs.mysql.com/bug.php

    Search 'Échec de l'opération du Presse-papiers demandée' on each of these pages and you'll see it is a Windows error that is being triggered by 3rd party software of various different types.

    Likewise I searched for for 'Requested Clipboard operation did not succeed' and found many different online queries involving a variety of different software. The suggested solutions were also varied.

    One suggestion was to end the clipboard executable in Task Manager to clear the clipboard but that is long-winded. The following might be useful if your problem is simply caused by overloading the Windows clipboard:

    www.tenforums.com/.../4326-clear-clipboard-shortcut-create-windows-10-a.html

    A long shot, I know but it's worth trying when you have the time!
    All the best,
    Ali
  • Former Member
    0 Former Member in reply to Alison Field
    Hi again Ali,

    No worries, all input is good :)

    About ESET, I know you were refering to the exceptions list but I deemed the fastest way to rule out ESET was to deactivate it temporarily. ESET has a specific function for that. Plus I've been using ESET without any problem for years and I didn't update it when the problem occurred (well only the virus base updates itself on a daily basis).

    The problem often appears after a quick shortcut combination like CTRL+X then ALT+TAB but if I recall well, it also happened on single copying operations within Trados.
    Windows 10 64 bits is pretty fast and reactive (I think), therefore I doubt it can't cope a few copy/cut operations. I have a i5 6600k + 8 Gb of RAM + SSD and with Studio 2015 opened, several Word windows opened, the PDF reader opened, several Firefox windows opened with multiple tabs opened in each window, and ESET running, here are the usage values I reach (when translating in Trados and not doing any other tasks in Trados):
    1-6% of the CPU
    36% of the RAM
    0-2% of the SSD
    As you can see, my system is barely used.

    I tried several times clearing the clipboard with CCleaner but next time I'll try to do it manually, as you said, it's worth trying.

    Otherwise, I checked out the links you provided most of these problems seem to come from the application itself and not windows (and low RAM in one case). But like when I searched for the error message, there's never a solution.

    Anyway, you already provided a couple of interesting suggestions I need to try next time the problem appears. I will keep you all posted if the situation evolves in any way. Thanks again for all your help.
  • 0 in reply to Former Member
    Hi Matthieu,

    You're welcome.

    All the best with this!
    Bon courage
    Ali
  • Former Member
    0 Former Member in reply to Jerzy Czopik
    Hi again Jerzy,

    As you suggested, I installed WebLookup and I must say it is very useful. It will definitely save me a lot of time for regular searches, and I have been able to add the URL structure for the product pages I was referring to in my previous posts. I used to use a small program that generates the URL in Firefox but this is way faster, besides it no longer worked properly with Windows 10. So thanks for this good advice!

    I started working on the post-editing project I was mentioning earlier and I will see whether the problem occurs again. It might have solved itself (through a Windows update or else) or I just haven't triggered it yet. Anyways, I will try to keep you all informed at the end of the project, i.e. the beginning of next week.
  • Former Member
    0 Former Member in reply to Former Member

    Just a small update as promised (later than I thought though). The problem remains but it is much rarer now and I usually get one error message at a time, whereas on my old setup when I triggered the problem I received the error every time I tried to copy/cut text.
    Thanks everyone for the help, I am moving on for now!
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