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Error message when copying / cutting text in SDL Trados Studio Freelance 2014

Former Member
Former Member

I keep getting the following error message when I copy/cut text in SDL Trados Studio Freelance 2014. I'm losing a LOT of time because of this… Is there any way to solve this problem?

Here is the error log:

<SDLErrorDetails time="16/04/2016 21:09:46">
  <ErrorMessage>Échec de l'opération du Presse-papiers demandée.</ErrorMessage>
  <Exception>
    <Type>System.Runtime.InteropServices.ExternalException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>-2147221040</ErrorCode>
    <HelpLink />
    <Source>System.Windows.Forms</Source>
    <HResult>-2147221040</HResult>
    <StackTrace><![CDATA[   à System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
   à System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
   à Sdl.DesktopEditor.Control.ClipboardAccess.Set(IDocumentFragment iDocFragment)
   à AbstractFrameworkEditControl.CopySelectionToClipboard()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.Copy()
   à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.CopyActionHandler.Execute()
   à Sdl.Desktop.Platform.CommandBars.RetargetableAction.Execute()
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
   à Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   à Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
   à System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
   à System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
   à System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
   à System.Windows.Forms.Control.WmKeyChar(Message& m)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>11.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8269152 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thanks for your help.

EDIT: I have the error message when copying/cutting text with shortcuts AND with the mouse.
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  • Former Member
    0 Former Member in reply to Alison Field
    Hi again Ali,

    No worries, all input is good :)

    About ESET, I know you were refering to the exceptions list but I deemed the fastest way to rule out ESET was to deactivate it temporarily. ESET has a specific function for that. Plus I've been using ESET without any problem for years and I didn't update it when the problem occurred (well only the virus base updates itself on a daily basis).

    The problem often appears after a quick shortcut combination like CTRL+X then ALT+TAB but if I recall well, it also happened on single copying operations within Trados.
    Windows 10 64 bits is pretty fast and reactive (I think), therefore I doubt it can't cope a few copy/cut operations. I have a i5 6600k + 8 Gb of RAM + SSD and with Studio 2015 opened, several Word windows opened, the PDF reader opened, several Firefox windows opened with multiple tabs opened in each window, and ESET running, here are the usage values I reach (when translating in Trados and not doing any other tasks in Trados):
    1-6% of the CPU
    36% of the RAM
    0-2% of the SSD
    As you can see, my system is barely used.

    I tried several times clearing the clipboard with CCleaner but next time I'll try to do it manually, as you said, it's worth trying.

    Otherwise, I checked out the links you provided most of these problems seem to come from the application itself and not windows (and low RAM in one case). But like when I searched for the error message, there's never a solution.

    Anyway, you already provided a couple of interesting suggestions I need to try next time the problem appears. I will keep you all posted if the situation evolves in any way. Thanks again for all your help.
  • 0 in reply to Former Member
    Hi Matthieu,

    You're welcome.

    All the best with this!
    Bon courage
    Ali
  • Former Member
    0 Former Member in reply to Jerzy Czopik
    Hi again Jerzy,

    As you suggested, I installed WebLookup and I must say it is very useful. It will definitely save me a lot of time for regular searches, and I have been able to add the URL structure for the product pages I was referring to in my previous posts. I used to use a small program that generates the URL in Firefox but this is way faster, besides it no longer worked properly with Windows 10. So thanks for this good advice!

    I started working on the post-editing project I was mentioning earlier and I will see whether the problem occurs again. It might have solved itself (through a Windows update or else) or I just haven't triggered it yet. Anyways, I will try to keep you all informed at the end of the project, i.e. the beginning of next week.
  • Former Member
    0 Former Member in reply to Former Member

    Just a small update as promised (later than I thought though). The problem remains but it is much rarer now and I usually get one error message at a time, whereas on my old setup when I triggered the problem I received the error every time I tried to copy/cut text.
    Thanks everyone for the help, I am moving on for now!