SDL.Community.SDLPLuginInstaller has stopped working

Question

Some of our users cannot install sdlplugin files, they get SDL.Community.SDLPLuginInstaller has stopped working . 
 Already repaired Studio. 
 They also have the correct access rights so I'm guessing some dependency issue, likely .Net?

Problem Event Name:	CLR20r3
 Problem Signature 01:	Sdl.Community.SdlPluginInstaller
 Problem Signature 02:	2.0.0.0
 Problem Signature 03:	56d6f662
 Problem Signature 04:	Sdl.Community.SdlPluginInstaller
 Problem Signature 05:	2.0.0.0
 Problem Signature 06:	56d6f662
 Problem Signature 07:	59
 Problem Signature 08:	0
 Problem Signature 09:	System.NullReferenceException
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	2067
 Additional Information 1:	e707
 Additional Information 2:	e7077a1caa1b066ff778f2f6f4a39bd5
 Additional Information 3:	46ab
 Additional Information 4:	46abfdcbdfdbc02c0186bd1a057062a6

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Jesse Good · Accepted Answer

Hi Thomas, 
 I think Paul might be on the right track, see if there is a "Studio2" or "Studio3" folder visible under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SDL like shown below in regedit? 
 It is possible this error occurs when the InstallLocation is missing from those keys also. 
 My guess is this could happen from left over registry keys from an older version of Studio that is no longer installed on the PC.

Paul · Answer

Hi Rodrigo, 
 
Copy the sdlplugin file you downloaded (Sdl.Community.FileTypeSupport.TXML.sdlplugin) into this location and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Packages\ 
 
If you can't see this folder unhide your hidden files/folders in windows. 
 
Regards 
 
Paul

Paul · Answer

Hi Thomas, 
 This looks as though it can be caused by either the app not being installed correctly on these machines or something with the .net framework as you suspect. The suggestion is to do an uninstall and then install of the app as follows: 
 
 Go to Programs and Features/Add Remove Programs and uninstall SDK Community Plugin Installer 
 Go to c:\Program Files (x86)\SDL\SDL plugin installer\ and make sure this folder is empty, then remove the folder. If the folder is already removed than there is nothing else to be done 
 Install the latest version of the SDL Plugin installer from here: 
 
 Hope this does the trick. 
 Regards 
 Paul

Paul · Answer

Hi Edgar, and Thomas (apologies for not following up yet...)

Can you resolve this by placing the sdlplugin into the plugin folders manually? That might help to narrow down the problem if this doesn't work. So copy it directly into here and start Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Packages\

Regards

Paul

Paul · Answer

Hi Thomas, 
 
When you say it didn't work what do you mean exactly. Did you manage to copy the plugin to that folder? Or did it simply not load when you then ran Studio? I didn't mean you try to double click the plugin from a different location, rather you manually place it where it should go and let Studio do the rest. (dumb question I know... just want to make sure we are on the same page) 
 
Can you try putting it into the local folder? 
 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\12\Plugins\Packages\

Paul · Answer

Hi Thomas, 
 We investigated the error message as well this morning and it seems to be Win7 related. Are these affected machines running Win7? The advice there was to update to Win 8.1 (maybe not desirable in your environment though), and also to make sure you have the latest .NET framework installed. 
 We did find a small utility here (from Microsoft) you could use to verify the .NET versions on your machine: 
 
 This just allows you to verify the installs: 
 
 If you need it you can also find the appropriate .NET version here: 
 
 Maybe something here is going to help? 
 Regards 
 Paul

Paul · Answer

Unknown said: Copying a plugin to that location indeed works and the plugin then works as well. 
 Hi Thomas, 
 ok, this is good. That rules out Studio or the plugin as being the problem. So you need to look again at .NET we think. The plugin installer is compiled against version 4, so you should verify that .NET 4 as a minimum is installed correctly on those affected machine. If it's not installed correctly, or it's missing .NET 4 as a minimum then you need to update this. 
 The previous link I provided for .NET was also just an in place update, so if you don't have .NET 4 use this one: 
 
 Regards 
 Paul

Paul · Answer

Hi Thomas, 
 
The plugin installer has a log file which is located here: c:\Users\[USER]\AppData\Roaming\SDL Community\PluginInstaller\Log\ . Can you also provide us with that file? There might be something we can find in there. 
 
Can you also make sure you have tried running the installer as an administrator: 
 
1.	Open CMD as an administrator 
2.	Type the following command “cd c:\Program Files (x86)\SDL\SDL plugin installer\” 
3.	Run the following command “Sdl.Community.SdlPluginInstaller.exe fullpathtothesdlpluginfile” 
 
Thanks 
 
Paul

Paul · Answer

Hi Thomas, 
 
This was helpful. There are quite a few errors in the log but from the same thing, so a really good lead. Please can you take a look in the registry in the following locations: 
 
1.	HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SDL\Studio4 and 
2.	HKEY_LOCAL_MACHINE\SOFTWARE\SDL\Studio4 
 
Under one of these two locations there should be a key named “InstallLocation”. Does this have any value? This is written into the registry during the Studio installation and we use this in the plugin installer to determine where Studio was installed. The error seems to be caused by the fact that there is no value set in this registry key. If there is no value can you set it manually to the path where Studio is installed? 
 
Thank you 
 
Paul

Trados Studio > 1. Trados Studio

SDL.Community.SDLPLuginInstaller has stopped working