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Studio 2015 - Ignore button doesn't work in Terminology verifier

Anna Mazzoldi

I have recently upgraded from Studio 2014 to Studio 2015. Now I have the following problem:

After running verification and double-clicking on a terminology message, I get the "Verification message details - Terminology verifier" window. In this window there is an "Ignore" button. In Studio 2014, when I pressed this button the message was marked as ignored and the window displayed the next message (which is the expected behaviour).

In Studio 2015, pressing the "Ignore" button has absolutely no effect. The button is not grayed out, and graphically it shows the normal "press" effects -- but the message remains where it is and it is not marked as ignored. I have to close the window and use the right-click context menu to mark it as ignored from the list.

Am I the only one with this problem?

(In fact it also applies to other types of verification messages, but terminology is the one where I really want to be able to use it, so it's the one where I notice -- I always have a large number of "false positives", and also there is no "ignore all messages" option as for other verifiers, so I really have to ignore them all one by one...)
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  • 0
    Hi Anna,

    I have tried to reproduce this but I can't. Can you provide a little more information, such as the version of Studio and MultiTerm you are using... should be these:

    SDL Trados Studio 2015 SR2 - 12.2.5099.5
    SDL MultiTerm 2015 SR2 - 12.2.1629.0

    How many termbases are you using?

    What QA settings do you have setup?

    Can you share your project perhaps and your termbase? If not are you able to reproduce this problem with a small test set of your own making?

    Regards

    Paul

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Paul
    Hi, thanks for replying!

    The version numbers are correct (both Freelance version). The number of termbases is irrelevant, I've had the same issue with 1 TB or with 3 TBs.

    One thing I didn't mention is that often the first time I press "Ignore" it works, but then the *second* time it doesn't. (If I close the dialog and reopen it, again I can press it once with the desired result, then the second time it doesn't work).

    I can't share the project unfortunately. I will try to create a test one later today (a bit busy with work ATM!) -- can you tell me exactly what I should share? (The project package?) Also, I don't see an Upload option here, so how could I share it?

    Thanks again,
    Anna
  • 0 in reply to Anna Mazzoldi
    Hi Anna,

    If you can share a test publicly then if you zip it up and use the rich formatting option when you reply then you can attach zip files. See this post for more details:

    multifarious.filkin.com/.../

    On what you should share... open the project folder and zip up everything inside. So the sdlproj and the language folders. Then also incude the resource you use in your test, so the termbase and TM (if any). That would be really helpful!

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Thank you.
    I have tried creating a test project, but in this project the Ignore button works correctly! So I can't post it to show the behaviour.

    Of all the actual projects I have worked on so far, since installing 2015, all except one showed the problem. Unfortunately, however, I can't share those projects because of confidentiality, they contain material from clients. They were also created by my client -- it's possible that the problem comes from these specific files. (As it happens, the client in question is SDL, so one would expect "good" Studio files from them, but who knows?)

    Interestingly, one of the projects contained multiple files, all from the same original file format -- most of them showed the problem, while in one of them the button worked correctly. No idea what made it different from the others.

    I will tinker again, maybe try creating different test projects, but I really have no idea if it will help. The fact that nobody else seems to have reported this problem suggests that maybe it's something to do with my specific setup. I might try uninstalling and reinstalling -- as soon as I have the time to do it between jobs.

    I'll get back to this forum if I get anywhere with this...
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  • 0 in reply to Paul
    Thank you.
    I have tried creating a test project, but in this project the Ignore button works correctly! So I can't post it to show the behaviour.

    Of all the actual projects I have worked on so far, since installing 2015, all except one showed the problem. Unfortunately, however, I can't share those projects because of confidentiality, they contain material from clients. They were also created by my client -- it's possible that the problem comes from these specific files. (As it happens, the client in question is SDL, so one would expect "good" Studio files from them, but who knows?)

    Interestingly, one of the projects contained multiple files, all from the same original file format -- most of them showed the problem, while in one of them the button worked correctly. No idea what made it different from the others.

    I will tinker again, maybe try creating different test projects, but I really have no idea if it will help. The fact that nobody else seems to have reported this problem suggests that maybe it's something to do with my specific setup. I might try uninstalling and reinstalling -- as soon as I have the time to do it between jobs.

    I'll get back to this forum if I get anywhere with this...
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