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I require immediate telephone assistance from a technician who should also be able to remote access my computer.

Mark Rawson

This situation follows on from some gracious assistance from Paul Filkin. SDL has quite simply reverted to not saving my files. This has now cost me at least two days of my time with all that that involves financially. This is totally unacceptable. It is also totally unnacceptable that it is not possible to telephone you for immediate assistance. I am currently an evaluation user, but SDL is an extremely expensive product, warranting a far higher level of customer service than it is currently offering and my evaluation is currently that it is not fit for purpose. I expect to hear from you as a matter of extreme urgency. You have my registration details. 
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  • Well, this is nice to require something like that, but completely unusual in a computer world.
    Please be so kind and describe your problem to get the necessary assistance.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • Well, this is nice to require something like that, but completely unusual in a computer world.
    Please be so kind and describe your problem to get the necessary assistance.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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