I require immediate telephone assistance from a technician who should also be able to remote access my computer.

This situation follows on from some gracious assistance from Paul Filkin. SDL has quite simply reverted to not saving my files. This has now cost me at least two days of my time with all that that involves financially. This is totally unacceptable. It is also totally unnacceptable that it is not possible to telephone you for immediate assistance. I am currently an evaluation user, but SDL is an extremely expensive product, warranting a far higher level of customer service than it is currently offering and my evaluation is currently that it is not fit for purpose. I expect to hear from you as a matter of extreme urgency. You have my registration details.

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I require immediate telephone assistance from a technician who should also be able to remote access my computer. This situation follows on from some gracious assistance from Paul Filkin. SDL has quite simply reverted to not saving my files. This has now cost me at least two days of my time with all that that involves financially. This is totally unacceptable. It is also totally unnacceptable that it is not possible to telephone you for immediate assistance. I am currently an evaluation user, but SDL is an extremely expensive product, warranting a far higher level of customer service than it is currently offering and my evaluation is currently that it is not fit for purpose. I expect to hear from you as a matter of extreme urgency. You have my registration details.
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Jerzy Czopik over 9 years ago

Well, this is nice to require something like that, but completely unusual in a computer world.
Please be so kind and describe your problem to get the necessary assistance.

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Paul over 9 years ago

Hi Mark,

Sorry to hear you're still having problems. Telephone assistance is provided as part of a support contract for users who own the software. We don't have this for evaluating users who probably have not incurred any costs yet as they haven't purchased the software, and probably won't be using this for their production work.

I'd be happy to take a look over skype if you like? Drop me an email with your details and we can do this now.

Regards

Paul

Paul Filkin | RWS Group

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Mark Rawson over 9 years ago in reply to Paul

Hi Paul,

Many thanks for your message. My skype address is markrawson1, my e-mail address is markrawson8@gmail and my telephone number is 886 2 28322638. I'm sorry but the only e-mail address I seem to have for you is a "noreply address." I'd be extremely grateful for your assistance.

Mark
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Paul over 9 years ago in reply to Mark Rawson

Hi Mark,

I dropped you a Skype message... so whenever you're ready.

Paul

Paul Filkin | RWS Group

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Trados Studio > 1. Trados Studio

I require immediate telephone assistance from a technician who should also be able to remote access my computer.