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I require immediate telephone assistance from a technician who should also be able to remote access my computer.

Mark Rawson

This situation follows on from some gracious assistance from Paul Filkin. SDL has quite simply reverted to not saving my files. This has now cost me at least two days of my time with all that that involves financially. This is totally unacceptable. It is also totally unnacceptable that it is not possible to telephone you for immediate assistance. I am currently an evaluation user, but SDL is an extremely expensive product, warranting a far higher level of customer service than it is currently offering and my evaluation is currently that it is not fit for purpose. I expect to hear from you as a matter of extreme urgency. You have my registration details. 
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  • Hi Mark,

    Sorry to hear you're still having problems. Telephone assistance is provided as part of a support contract for users who own the software. We don't have this for evaluating users who probably have not incurred any costs yet as they haven't purchased the software, and probably won't be using this for their production work.

    I'd be happy to take a look over skype if you like? Drop me an email with your details and we can do this now.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • Hi Mark,

    Sorry to hear you're still having problems. Telephone assistance is provided as part of a support contract for users who own the software. We don't have this for evaluating users who probably have not incurred any costs yet as they haven't purchased the software, and probably won't be using this for their production work.

    I'd be happy to take a look over skype if you like? Drop me an email with your details and we can do this now.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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