A message from MT Auto Suggest

Hi all, tonight I am getting this message from MT Auto Suggest "Failed to retrieve Be Global language pair information: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel."
Could anybody help? Last night everything was ok with the same project.
Many thanks,
Daniela

Parents
  • Please restart Studio and the error should go away.

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    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

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  • Hi Jerzy, thank you very much for the reply.
    Well, I did it but I keep getting this message.
    I am working on a project package. Today, with this project opened, I opened also another glossary file, I think it was in some other language combination. Now 1. I don't see this glossary file to close it, 2. I am getting this message for my project. Obviously something has confused it.
    What should I do? Shall I import the package again? What will happen with the rows I already translated?
    Thank you,
    Daniela
  • A glossary has nothing to do with MT Autosuggest. Are you sure you talk about glossaries, which are for me termbases and are added in a different place?

    Anyway, please go to project settings, then to language pairs and to TM settings. Remove all machine translation related items from there.  Please check in "All Language Pairs" and in the specific language pair. Close the project, restart Studio and add the MT source to the project again.

    And you did not state the Studio version you're using. A screenshot of your settings would be really helpful. To insert it, click here when replying:

    This will bring you to a window with menu bar, similar to the one you know from Word:

    Click that button and upload a screenshot you previously stored on your PC.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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Reply
  • A glossary has nothing to do with MT Autosuggest. Are you sure you talk about glossaries, which are for me termbases and are added in a different place?

    Anyway, please go to project settings, then to language pairs and to TM settings. Remove all machine translation related items from there.  Please check in "All Language Pairs" and in the specific language pair. Close the project, restart Studio and add the MT source to the project again.

    And you did not state the Studio version you're using. A screenshot of your settings would be really helpful. To insert it, click here when replying:

    This will bring you to a window with menu bar, similar to the one you know from Word:

    Click that button and upload a screenshot you previously stored on your PC.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
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