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SDL Trados Studio will not open. I followed KB 8884 instructions, but it still will not open. Can anyone help me?
SDL Trados Studio will not open. I followed KB 8884 instructions, but it still will not open. Can anyone help me?
Hi Caroline,
You didn't tell us anything about the version of Studio you have or your windows setup... these things are always helpful. However, I believe this may be related to to Visual C++ 2010 x86 runtimes being affected by a windows update. Please close Studio and then reinstall Microsoft Visual C++ 2010 from this location:
c:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe
Then restart your computer and reinstall Studio.
Let me know if this helps?
Regards
Paul
Paul Filkin | RWS Group
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Unknown said:I can't open Studio to deactivate the licence and reinstall it right now.
You don't need to return it. This should not lose your license but even if it does we can reset it quickly for you.
Unknown said: I asked for a licence deactivation offline.
Offline deactivation won't help you here, it's a different process for something else.
Unknown said:By reinstall Studio, do you mean a fresh install?
No I don't mean a fresh install, no need to uninstall Studio. You could probably just run a repair. But feel free to do a fresh install if you like... won't hurt. The important thing is you reinstall the Visual C++ asemblies.
Unknown said:The KB article mentions that Visual C++ 2010 10.0.40219 is the problem, which is the one in the location you provided. Do I need to deleted the exe file in that location?
No, don't delete it! Run it!!
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Unknown said:Can I unistall and reinstall Studio without deactivating the license? And should I try it?
Yes and yes.
Unknown said:Where can I find the repair tool?
Windows control panel - add remove programs.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub