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Error message: 76bf944c-9973-4caf-a812-1afeaef13c28

Elisa Emiliani

Hi! I have a problem with Trados 2014. Whenever I try to open any file I get the error message: 76bf944c-9973-4caf-a812-1afeaef13c28 Parametername: key

Does anyone know what this means?

Thank you for your help!


Elisa
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    Hi Elisa,

    I think the first course of action is to carry out a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    See if this helps? If it doesn't then please log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0
    Hi Elisa,

    I think the first course of action is to carry out a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    See if this helps? If it doesn't then please log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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