Unable to add terms to the termbase in Studio 2015 (SR2)

Question

Hello, 
 When I am trying to add a term directly in Studio 2015 to a previously created termbase, a windows pops up asking if I want to open or save a file. After opening the file, a blank page with the following message appears: Saisir [I] , [T] ou [D] pour ajouter un index, un terme ou un champ descriptif. 
 I am not sure what is going on. I upgraded to SR2 and I also installed the newest version of MultiTerm 2015 Could you help me as soon as possible? 
 Thank you

Paul · Answer

Hi Sophie, 
 
First of all, have you also installed the latest version of Multiterm? This is what you should be running: 
 
SDL Trados Studio 2015 SR2 - 12.2.5141.6 
SDL MultiTerm 2015 SR2 - 12.2.1629.0 
 
If you have done this already then please try a reset. Rename these folders (just add _old to the end or something, it's not important what you rename it to) and restart Studio and then MultiTerm: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm12\ 
 
If you still have this problem after that I think you'll need to log a case with the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

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Unable to add terms to the termbase in Studio 2015 (SR2)