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Unable to add terms to the termbase in Studio 2015 (SR2)

Sophie Lienard

Hello,

When I am trying to add a term directly in Studio 2015 to a previously created termbase, a windows pops up asking if I want to open or save a file. After opening the file, a blank page with the following message appears: Saisir [I], [T] ou [D] pour ajouter un index, un terme ou un champ descriptif. 

I am not sure what is going on. I upgraded to SR2 and I also installed the newest version of MultiTerm 2015 Could you help me as soon as possible? 

Thank you
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    Hi Sophie,

    First of all, have you also installed the latest version of Multiterm? This is what you should be running:

    SDL Trados Studio 2015 SR2 - 12.2.5141.6
    SDL MultiTerm 2015 SR2 - 12.2.1629.0

    If you have done this already then please try a reset. Rename these folders (just add _old to the end or something, it's not important what you rename it to) and restart Studio and then MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm12\

    If you still have this problem after that I think you'll need to log a case with the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0
    Hi Sophie,

    First of all, have you also installed the latest version of Multiterm? This is what you should be running:

    SDL Trados Studio 2015 SR2 - 12.2.5141.6
    SDL MultiTerm 2015 SR2 - 12.2.1629.0

    If you have done this already then please try a reset. Rename these folders (just add _old to the end or something, it's not important what you rename it to) and restart Studio and then MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm12\

    If you still have this problem after that I think you'll need to log a case with the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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