Cannot add term to termbase

Question

I have a Studio project with the language combination EN_CA/DA_DK for which I created a termbase with the Glossary Plugin, but I am unable to add terms to it. Neither the shortcut Ctrl + F2 or the Add new term in the ribbon (greyed out) works. I tried with both English (Canada) and English as source language, but neither works. I have done this many times before with other source languages, but English (Canada) is not one of the languages I selected on installation. I am using Trados Studio 2015 Freelance. How can I make this work?

Trine Andersen · Accepted Answer

Hi Paul, 
 
It seems the problem may have been that the client had added a server based termbase which they did not give me access to and told me to just ignore, so when I removed this from the list I was able to add my own termbase and add terms to it as ususal. But thanks for the tips, it's good to know that languages from the same group can be used interchangably. 
 
Regards, 
Trine

Paul · Answer

Hi Trine, 
 There's a couple of things worth noting here. 
 Unknown said: I have done this many times before with other source languages, but English (Canada) is not one of the languages I selected on installation. 
 If you select English, any flavour, then you get them all (circa 60 variants I think!). So no need to worry about that. 
 Unknown said: I tried with both English (Canada) and English as source language, but neither works. 
 Maybe make sure that the index is set in your termbase settings in Studio. Sometimes it's not specified and this might cause the problem you are having: 
 
 Regards 
 Paul

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Cannot add term to termbase